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For Companies At a Glance
- Tasks: Engage with donors to enhance their experience and strengthen relationships.
- Company: Join Scotland’s Charity Air Ambulance, dedicated to saving lives through timely medical support.
- Benefits: Enjoy 36 days of annual leave, flexible working, and private medical insurance options.
- Why this job: Make a real impact in your community while working creatively and collaboratively.
- Qualifications: Experience in donor management, strong communication skills, and a passion for supporter care.
- Other info: Work from either Perth or Aberdeen with hybrid options available.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Scotland’s Charity Air Ambulance (SCAA) exists so nobody in Scotland suffers or dies because medical help cannot get there in time. People can get sick or have accidents anywhere and anytime, but in Scotland there are places where urgent medical help cannot reach people. Or help gets there too late. And when lives are at risk every minute matters. As a charity we rely on donations from the Scottish public, companies and communities to ensure that urgent medical help gets to the patient when it is needed, wherever they are and at whatever time of day.
The Role
Our donors are vital to delivering our mission and we are looking for a motivated, empathetic, and creative individual to help ensure every person who chooses to support our life-saving service feels valued and knows the impact of their support. This is a new and strategically important role, created to help us build stronger, longer lasting relationships with donors. Reporting to the Individual Giving Manager the successful candidate will support in the delivery of the Individual Giving strategy, programme and associated campaigns. They will play a key role in shaping and delivering personalised supporter journeys that foster loyalty, increase lifetime value, and strengthen the emotional connection between our supporters and our mission. This is a fantastic opportunity for an individual looking to use their creativity and drive to make a real difference to the people of Scotland.
This role will work alongside the fundraising and marketing and communications teams, and engage with the wider organisation — including pilots and paramedics — to share the story of SCAA and ensure our supporters feel connected to our mission.
This is a full-time role based either in Perth, at Scone Airport, where SCAA headquarters are located, or at our Aberdeen base at Aberdeen Airport (if based in Aberdeen there will be the requirement for the successful candidate to attend our Perth base on an occasional basis). The usual hours and days of work will be Monday to Friday, 9am—5pm. SCAA supports flexible and hybrid working arrangements—our current arrangements consist of a minimum of two office days per week.
About You
- Experience working in donor or customer relationship management.
- Strong communication skills, with a creative and empathetic approach to communication, storytelling and stewardship.
- Collaborative and proactive, with excellent attention to detail.
- Excellent organisational skills.
- Knowledge and experience in working with a CRM database package and working with data to inform decisions.
- A passion for delivering exceptional supporter care, the supporter experience and its role in long term fundraising success.
- Annual Leave: 36 days (incl. public holidays) + an extra day for your birthday (and additional days with long service)
- Death in Service benefit: 3 times annual salary
- Optional Private Medical Insurance plan and Cashplan
- Employee Assistance Programme
- Enhanced Maternity/Adoption/Paternity Pay
- Access to Blue Light Card
- Learning and Development Opportunities
- Hybrid Working (minimum 2 days per week in the office)
Selection Process
Interviews will take place at our base at Perth Airport in Scone during the week commencing 29th September or 6th October.
How to apply
Please refer to the full job pack on our website: www.scaa.org.uk/vacancies/supporter-experience-officer/
Application deadline is 5pm on Sunday 21st September.
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Supporter Experience Officer employer: Scotland's Charity Air Ambulance (SCAA)
Contact Detail:
Scotland's Charity Air Ambulance (SCAA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Experience Officer
✨Tip Number 1
Familiarise yourself with Scotland’s Charity Air Ambulance and their mission. Understanding their values and the impact of their work will help you connect with the team during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of SCAA if possible. They can provide insights into the organisational culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed donor relationships in the past. Highlighting your experience with CRM systems and data-driven decision-making will show that you're well-equipped for this role.
✨Tip Number 4
Think creatively about how you would enhance the supporter experience at SCAA. Be ready to share innovative ideas during your interview that could help strengthen relationships with donors and improve engagement.
We think you need these skills to ace Supporter Experience Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Supporter Experience Officer position. Tailor your application to highlight how your skills and experiences align with their needs.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your passion for the charity's mission. Use specific examples from your past experiences to demonstrate your communication skills and ability to foster relationships with donors.
Highlight Relevant Experience: In your CV, emphasise any previous roles in donor or customer relationship management. Include details about your experience with CRM databases and how you've used data to inform decisions in past positions.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Scotland's Charity Air Ambulance (SCAA)
✨Show Your Passion for the Cause
Make sure to express your genuine passion for the mission of Scotland’s Charity Air Ambulance. Share personal stories or experiences that highlight why you care about supporting life-saving services and how you can contribute to their goals.
✨Demonstrate Your Communication Skills
As a Supporter Experience Officer, strong communication is key. Prepare examples of how you've effectively communicated with donors or customers in the past, showcasing your empathetic approach and storytelling abilities.
✨Highlight Your Organisational Skills
Be ready to discuss your organisational skills and how they have helped you manage donor relationships or campaigns. Mention any experience you have with CRM databases and how you've used data to inform your decisions.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the role and the organisation. Ask about the current strategies in place for donor engagement and how you can contribute to enhancing supporter experiences.
