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- Tasks: Lead recovery efforts for major incidents and communicate with stakeholders effectively.
- Company: Join Scotiabank, a leading bank in the Americas focused on customer success.
- Benefits: Enjoy hybrid work options, competitive bonuses, private health and dental insurance, and a generous car allowance.
- Why this job: Be part of a high-performing team that values innovation and accountability while making a real impact.
- Qualifications: Must have experience in Major Incident management and a post-secondary education in a relevant field.
- Other info: Available 24/7 during on-call weeks; ITIL certification is required.
The predicted salary is between 48000 - 72000 £ per year.
Senior Major Incident Officer (London (UK), ENG, GB, EC2M 3NS)
Senior Major Incident Officer (London (UK), ENG, GB, EC2M 3NS)
Senior Major Incident Officer (London (UK), ENG, GB, EC2M 3NS)
Requisition ID: 230426
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Position: Senior Major Incident Officer
Location: London
Looking for a hybrid role? We have the job for you! Our employees in hybrid roles can alternate between work from home & onsite in the office with the details to be determined, based on business needs.
The Team:
Scotiabank\’s Global Technology Services (GTS) – Major Incident Office (MIO) is responsible for handling any significant business and brand impacting incidents globally. We collaborate with business & technology stakeholders along key subject matter experts to mitigate/avoid critical outages. Team is accountable for implementation of industry best practices at enterprise level to bring consistent execution of process.
What You\’ll Do:
You\’ll be responsible for driving the recovery of major incidents, managing business and IT stakeholder\’s communication, will work with Subject Matter Experts to identify ongoing risk\’s and devise a plan to mitigate those risks. While this is not a shift-based role, you are required to be available 24×7 to handle any major outages during your designated on-call week.
• You will join the highly skilled MIO team, which has been spearheading IT stability by delivering consistent results and winning the confidence of business as a trusted partner for all critical outages.
• You are responsible to collaborate with various support teams and vendor partners to device the shortest resolution path by establishing strong command and control over the bridge.
• You are responsible for sending consistent and timely communication to business and IT stakeholders.
• You are responsible for conducting post incident reviews and drive the teams to identify root cause, lessons learned and a plan to prevent a reoccurrence of similar incident.
• You will provide improvement opportunities in the existing enterprise process.
What You\’ll Bring:
• You have excellent communication (verbal/written/presentation) skills.
• You have working experience in Major Incident management in supporting complex IT environment in a larger organization. Banking &/or finance services\’ industry experience is an added advantage.
• You have hands-on working experience in handling incident bridges involving support teams from multiple geographies.
• You have a wealth of progressive IT working experience that spans a high-level understanding of full stack technologies used in a large enterprise.
• You have working experience in dealing with senior executives (VP+ audience) from Business and Technology.
• You are adept in working in a complex, fast paced environment by demonstrating strategic thinking, weigh risks, and apply sound judgment to choose right solution.
• You are able to set priorities, pursue multiple threads at the same time, plus can accurately reflect current state and drive towards resolution.
• You completed a post-secondary education in Computer Science, Engineering, Information Sciences, or equivalent.
• You are ITIL Foundations certified (ITIL v3 and/or 2011 and/or v4).
What We Offer:
• A culture that celebrates accountability, inclusion, and innovation.
• A comprehensive total compensation package including a competitive bonus.
• A generous annual car allowance.
• Private Health Insurance for employee and dependents (fully covered by the Bank).
• Private Dental Insurance – part funded by the Bank.
• A Competitive Group Pension Plan.
• A flexible work/life balance environment.
• The opportunity to work with supportive leaders who encourage your progression and development.
Location(s): England : Greater London : London (UK)
Scotiabank is a leading bank in the Americas. Guided by our purpose: \”for every future\”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
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Senior Major Incident Officer (London (UK), ENG, GB, EC2M 3NS) | London, UK employer: Scotiabank
Contact Detail:
Scotiabank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Major Incident Officer (London (UK), ENG, GB, EC2M 3NS) | London, UK
✨Tip Number 1
Familiarise yourself with the latest trends and best practices in Major Incident Management. Understanding industry standards will not only help you during interviews but also demonstrate your commitment to staying updated in a fast-paced environment.
✨Tip Number 2
Network with professionals in the banking and finance sectors, especially those involved in IT incident management. Engaging with them can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Prepare for situational questions by practising how you would handle major incidents. Think of specific examples from your past experience where you successfully managed incidents, as this will showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Research Scotiabank's culture and values thoroughly. Tailoring your conversation to align with their commitment to inclusion and innovation can set you apart and show that you're a good fit for their team.
We think you need these skills to ace Senior Major Incident Officer (London (UK), ENG, GB, EC2M 3NS) | London, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in major incident management and showcases your communication skills. Use specific examples from your past roles that demonstrate your ability to handle complex IT environments.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities of the Senior Major Incident Officer position and how you can contribute to the team.
Highlight Relevant Certifications: Since the job requires ITIL Foundations certification, ensure this is prominently displayed in your application. If you have additional certifications or training related to incident management, include those as well.
Prepare for Potential Questions: Think about the types of questions you might be asked during an interview, especially regarding your experience with major incidents. Be ready to discuss specific incidents you've managed and the outcomes of those situations.
How to prepare for a job interview at Scotiabank
✨Showcase Your Communication Skills
As a Senior Major Incident Officer, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully managed communications during past incidents, highlighting your verbal and written skills.
✨Demonstrate Your Incident Management Experience
Be ready to discuss your hands-on experience in major incident management. Share specific instances where you handled complex IT environments and the strategies you employed to resolve issues quickly.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential incidents you might face in this role and how you would approach them, focusing on risk assessment and resolution strategies.
✨Highlight Your ITIL Knowledge
Since ITIL Foundations certification is a requirement, be prepared to discuss how you've applied ITIL principles in your previous roles. Provide examples of how these practices have improved incident management processes in your experience.
