Scotiabank is seeking a Manager for Self-Service Ecosystem & Customer Experience to lead the omnichannel self-service network (ATMs, online and mobile platforms, digital payments) and shape the CX strategy across channels. You will coordinate with Technology Monitoring, Digital Factory, operations and branch teams to drive adoption, improve efficiency and customer satisfaction.
The role emphasizes performance, outages communication, data-driven insights, and delivering seamless experiences that
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Self-Service & CX Lead - Omnichannel Banking employer: Scotiabank
Scotiabank is an exceptional employer that fosters a purpose-driven and inclusive culture, making it an ideal place for professionals in the financial sector. Located in the vibrant city of London, employees benefit from competitive salaries, comprehensive growth opportunities, and a collaborative environment that encourages innovation and client-focused solutions. Join a high-performing team where your contributions directly impact the success of the Prime Services business and where you can thrive in a dynamic global market.
