Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Connect with customers, process transactions, and build lasting relationships.
- Company: Join Scotiabank, a leading bank in the Americas focused on customer success.
- Benefits: Enjoy flexible hours, professional development, and a competitive compensation package.
- Why this job: Be part of a collaborative team making a real difference in communities.
- Qualifications: Customer service experience, strong tech skills, and a willingness to learn.
- Other info: Inclusive environment with support for personal growth and career advancement.
Requisition ID: 229472
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
About the role
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Location(s): Canada : Prince Edward Island : Summerside
Scotiabank is a leading bank in the Americas. Guided by our purpose: \”for every future\”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
#J-18808-Ljbffr
Customer Experience Associate - Summerside, PEI - 18.75 hrs/week employer: Scotiabank
Contact Detail:
Scotiabank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Associate - Summerside, PEI - 18.75 hrs/week
✨Tip Number 1
Familiarise yourself with Scotiabank's values and customer service philosophy. Understanding their commitment to putting customers first will help you align your approach during any interviews or discussions.
✨Tip Number 2
Prepare examples from your past experiences that showcase your customer service skills. Think of specific situations where you went above and beyond to meet a customer's needs, as this will demonstrate your people-centric approach.
✨Tip Number 3
Brush up on your technical skills, especially regarding mobile banking applications. Being able to confidently discuss how you can assist customers with digital banking will set you apart as a knowledgeable candidate.
✨Tip Number 4
Show your eagerness to learn and grow within the company. Be prepared to discuss how you plan to develop your skills and contribute to the branch's targets, as this reflects your commitment to both personal and organisational success.
We think you need these skills to ace Customer Experience Associate - Summerside, PEI - 18.75 hrs/week
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Experience Associate position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly showcases your customer service experience, technical skills, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that demonstrate your ability to build customer relationships and provide exceptional service, as well as your willingness to learn and adapt.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Scotiabank
✨Showcase Your Customer Service Skills
As a Customer Experience Associate, your ability to connect with customers is crucial. Prepare examples from your past experiences where you provided exceptional service or resolved customer issues effectively.
✨Demonstrate Your Technical Savvy
Since the role involves promoting digital banking options, be ready to discuss your technical skills. Familiarise yourself with common banking applications and be prepared to explain how you would assist customers in using them.
✨Practice Active Listening
The job requires understanding customer needs. During the interview, practice active listening by summarising what the interviewer says and responding thoughtfully. This will show that you can relate to customers effectively.
✨Prepare for Sales Scenarios
You may encounter questions about simple sales situations. Think of times when you identified opportunities to upsell or cross-sell products or services, and be ready to share those experiences during the interview.
