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- Tasks: Support FX trading applications and ensure their performance and reliability.
- Company: Join Scotiabank, a leader in financial services with a commitment to inclusivity.
- Benefits: Competitive salary, flexible shifts, and opportunities for professional growth.
- Other info: Flexible work environment with a focus on innovation and collaboration.
- Why this job: Be part of a dynamic team that directly impacts global trading operations.
- Qualifications: Experience in application support and strong troubleshooting skills required.
The predicted salary is between 50000 - 70000 £ per year.
The FX Support Analyst will serve as a technical and operational resource within the FX Technology team, responsible for overseeing application support for FX trading platforms including Murex, WSS FX, Celer, SmartTrade and internal Scotia applications. This role requires direct engagement with the FX trading desk, ensuring high availability, performance, and reliability of mission‑critical systems across global markets.
Responsibilities:
- Day‑to‑day support operations for FX trading applications, ensuring timely resolution of incidents and proactive issue prevention.
- Provide face‑to‑face and remote support to FX Trading and Sales desks worldwide.
- Maintain and enhance support documentation, runbooks, and escalation procedures.
- Collaborate with development teams to identify root causes and implement long‑term fixes for recurring issues.
- Monitor system performance and help with strategies to consistently improve alerting and reduce identification and resolution times.
- Develop tooling to automate recurring processes.
Qualifications:
- Experience in GBM application support, preferably within FX.
- Understanding of FX products.
- Proven ability to troubleshoot issues and drive resolution.
- Strong communication skills and ability to interact directly with traders and sales staff.
- Experience with ITIL processes and incident management tools.
- Familiarity with scripting and automation tools (Python, Tidal, Ansible) is a plus.
- Flexibility required for rotational shift support schedule including on‑call and weekends during production releases and maintenance activities.
Preferred Qualifications:
- Bachelor’s degree in Computer Science, Finance, or related field.
- Exposure to FX Options and exotic products support is highly desirable.
- Knowledge of regulatory environments and compliance standards in capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.
Application Support Analyst employer: Scotiabank
Contact Detail:
Scotiabank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the FX trading world, whether it's on LinkedIn or at industry events. Building connections can open doors and give you insider info about job opportunities.
✨Tip Number 2
Show off your skills! If you've got experience with Murex, WSS FX, or any other relevant tools, make sure to highlight that in conversations. We want to see how you can bring value to the team!
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your troubleshooting techniques and be ready to discuss how you've resolved issues in the past. We love hearing about real-life examples!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with FX trading applications and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Showcase Your Communication Skills: Since this role involves direct interaction with traders and sales staff, it's crucial to demonstrate your strong communication skills. Use examples in your application that show how you've effectively communicated in past roles.
Detail Your Technical Expertise: Don’t forget to mention your familiarity with ITIL processes, incident management tools, and any scripting or automation tools you’ve used. We love seeing candidates who can bring technical know-how to the table!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you into our system quickly!
How to prepare for a job interview at Scotiabank
✨Know Your FX Applications
Make sure you brush up on the specific FX trading platforms mentioned in the job description, like Murex and SmartTrade. Understanding how these systems work and their common issues will show that you're not just familiar with the role but also genuinely interested in it.
✨Showcase Your Troubleshooting Skills
Prepare to discuss past experiences where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your problem-solving abilities and how you can apply them to the FX trading environment.
✨Communicate Like a Pro
Since you'll be interacting with traders and sales staff, practice explaining complex technical concepts in simple terms. This will demonstrate your strong communication skills and ability to bridge the gap between tech and trading teams.
✨Get Familiar with ITIL and Automation Tools
Brush up on ITIL processes and incident management tools, as well as any scripting or automation tools like Python or Ansible. Being able to discuss how you’ve used these in previous roles will give you an edge and show that you're ready to hit the ground running.