At a Glance
- Tasks: Provide compassionate front-line service and manage patient enquiries in a busy GP practice.
- Company: The Kerr Practice, a friendly and patient-focused healthcare provider in Glasgow.
- Benefits: Supportive environment, comprehensive training, and opportunities for professional development.
- Other info: Full training provided; perfect for those looking to start a career in healthcare.
- Why this job: Join a dedicated team and make a real difference in patient care.
- Qualifications: Strong communication skills and a passion for customer service; experience is a plus but not essential.
The predicted salary is between 18900 - 23100 £ per year.
The Kerr Practice is recruiting to expand our reception team and is seeking two enthusiastic and motivated Patient Advisors/Medical Receptionists to join our friendly, patient-focused practice.
- Patient Advisor / Medical Receptionist (2 Posts)
- Employer: The Kerr Practice
Hours Available
- Post 1: 24 hours per week
- Post 2: 19 hours per week
About the Role
The Kerr Practice is looking to recruit two Patient Advisors/Medical Receptionists to provide a professional and compassionate front-line service to our patients.
As the first point of contact for the practice, successful candidates will play a vital role in ensuring patients receive timely access to the services and support they need.
The role involves handling patient enquiries both in person and by telephone, managing appointment bookings, processing clinical correspondence, and undertaking a variety of administrative duties to support the smooth running of the practice.
Working within a busy GP practice environment, you will be part of a dedicated team committed to delivering high-quality patient care and excellent customer service.
Working with us
Main Duties
- Providing a welcoming and professional service to patients and visitors.
- Managing incoming telephone calls and patient enquiries.
- Booking, cancelling and managing appointments using practice clinical systems.
- Processing patient registrations and updating patient records.
- Handling incoming and outgoing correspondence.
- Supporting clinicians and the wider practice team with administrative tasks.
- Maintaining confidentiality and data protection standards at all times.
- Contributing to the efficient day-to-day operation of the practice.
About You
We are looking for individuals who
- Have excellent communication and interpersonal skills.
- Demonstrate strong customer service skills and a professional manner.
- Are able to work effectively under pressure in a busy environment.
- Possess good organisational and administrative abilities.
- Have competent IT skills and are confident using computer systems.
- Can work both independently and as part of a team.
- Understand the importance of confidentiality and patient care.
Previous experience working within a GP practice, healthcare setting or customer-facing environment would be advantageous; however, full training will be provided for the right candidates.
What We Offer
- A supportive and friendly working environment.
- Comprehensive induction and training.
- Opportunities for professional development.
- Membership of a dedicated and experienced primary care team.
Patient Advisor / Medical Receptionist (2 Posts) in Glasgow employer: Scot
NHS Greater Glasgow and Clyde is an exceptional employer, offering a supportive and innovative environment for Specialist Dietitians to thrive in their careers. With a commitment to employee development, generous leave policies, and a focus on work-life balance, staff can enjoy meaningful work while benefiting from extensive learning opportunities and a strong sense of community. Located at the Queen Elizabeth University Hospital, you will be part of a multidisciplinary team dedicated to delivering outstanding patient care in one of the UK's largest healthcare systems.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor / Medical Receptionist (2 Posts) in Glasgow
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Scot.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Scot.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Scot, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Advisor / Medical Receptionist (2 Posts) in Glasgow
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Scot.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Scot.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Scot. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Scot. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Scot
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Scot’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
