Part Time Administrator/Receptionist/Trainee... in Arrochar

Dr D F Troup & Dr Ardern, Arrochar GP Surgery, Kirkfield Place, Arrochar, Argyll and Bute . G83 7AE

We are looking for a friendly, organised and enthusiastic individual to join our team at the GP surgery in Arrochar.

This is a varied and rewarding role combining administration, reception duties and training as a dispensing assistant. The successful candidate will play an important part in supporting the smooth day to day running of the practice, providing a welcoming and helpful service to patients and supporting the wider clinical team.

This is a progressive post starting at a Band 2. This is a 20 hour/ week post working over 3 days. Flexibility to work increased hours is essential to cover for absence and annual leave

We are looking for someone with excellent communication skills, a caring and professional manner, and the ability to work both independently and as part of a team. Previous experience in general practice, healthcare administration or dispensing would be beneficial, but a willingness to learn and undertake training is essential.

Key responsibilities

Reception and patient services

• Welcome patients and visitors in a friendly, professional and confidential manner.
• Answer telephone calls, deal with enquiries and direct patients to the appropriate services.
• Manage appointments and patient requests in line with practice procedures.
• Provide clear, helpful information to patients while maintaining confidentiality at all times.

Administration

• Undertake general administrative duties, including filing, scanning, data entry and maintaining accurate patient records.
• Process correspondence and support the management of patient information.
• Assist with the day to day organisation and smooth running of the practice.
• Work collaboratively with colleagues to ensure an efficient and patient focused service.

Trainee dispensing assistant

• Undertake training to develop the knowledge and skills required to support the practice dispensing service.
• Assist with the preparation, labelling and supply of medicines under appropriate supervision and in accordance with practice procedures.
• Support stock management, including checking deliveries, monitoring stock levels and maintaining accurate records.
• Follow all relevant procedures relating to medication safety, confidentiality and the safe handling of medicines.

About you

The successful candidate will:

• Have a friendly, approachable and professional manner.
• Demonstrate excellent communication and customer service skills.
• Be organised, reliable and able to manage a varied workload.
• Have good attention to detail and a good level of IT skills.
• Be able to handle confidential and sensitive information appropriately.
• Work well as part of a small team while also using their own initiative.
• Be willing to undertake training and develop the skills required for the dispensing assistant role.
• Be flexible to offer cover over periods of annual leave and sickness which will represent periods of increased hours.

Previous administrative, reception, healthcare or pharmacy experience would be an advantage, but training will be provided.

What we offer

• A varied role within a community-focused GP surgery.
• The opportunity to develop new skills through dispensing assistant training.
• The chance to make a positive contribution to the care and experience of our patients.
• Supportive colleagues and opportunities for ongoing learning.

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