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- Tasks: Support Senior Managers in client relations, incident handling, and service delivery coordination.
- Company: Join a global FinTech leader with a hybrid working model.
- Benefits: Competitive salary of £50,000 to £60,000 plus benefits.
- Why this job: Gain exposure to cutting-edge technology and develop client-facing skills.
- Qualifications: 3-5 years in fintech or capital markets; strong communication and organisational skills.
- Other info: Opportunity for career growth in a dynamic, collaborative environment.
The predicted salary is between 42000 - 84000 £ per year.
My global FinTech client are growing and they are looking for a permanent Associate Technical Services Manager (TSM) to join the team. This is hybrid working – 3 days a week in the London office. Paying £50,000 to £60,000 + benefits.
The Associate Technical Service Manager helps deliver high‑quality technology services to their clients. This role is suited to a Technical candidate with early experience in capital markets or fintech who are progressing toward full service ownership. The Assoc Tech Service Manager acts as a key link between clients and internal technology teams, supporting incident management, service reporting, change coordination, and daily service delivery. The position offers structured exposure to regulated market infrastructure, cloud‑native platforms, and global delivery models.
3–5 years’ experience in technology roles within fintech, capital markets, or regulated environments, with exposure to production support or operational support. Basic understanding of cloud platforms, preferably AWS. Strong communication skills, able to work with both technical and non‑technical stakeholders. Organised and proactive, with the ability to collaborate across multiple teams. Interest in developing toward client‑facing service ownership; experience with incident management, ITIL, agile environments is advantageous.
Responsibilities- Support Senior Technical Service Managers in client relationship management, incident handling, and service delivery coordination.
- Act as an operational contact for clients, ensuring clear communication, issue tracking, and timely escalations.
- Develop knowledge of the Client cloud‑native platforms and contribute to service monitoring, resilience, and disaster recovery activities.
- Collaborate with global engineering and operations teams, to ensure aligned and effective service delivery.
- Assist with platform changes, service reporting, data quality initiatives, and continuous service improvement efforts.
Please apply now for immediate consideration and further details.
Technical Services Manager (TSM) - Associate Level employer: Scot Lewis Associates
Contact Detail:
Scot Lewis Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Manager (TSM) - Associate Level
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech and capital markets space. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for those interviews! Research the company and its tech stack, especially if they’re using cloud platforms like AWS. We want you to be able to chat confidently about how your experience aligns with their needs, so brush up on your incident management and service delivery knowledge.
✨Tip Number 3
Show off your soft skills! As a Technical Services Manager, communication is key. We suggest practising how to explain complex tech concepts in simple terms. This will help you connect with both technical and non-technical stakeholders during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate candidates who are eager to grow in their careers, just like you!
We think you need these skills to ace Technical Services Manager (TSM) - Associate Level
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Services Manager role. Highlight your experience in fintech or capital markets, and don’t forget to mention any relevant skills like incident management or cloud platforms. We want to see how you fit into our world!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Be sure to mention your communication skills and ability to work with both technical and non-technical folks, as that’s key for us.
Showcase Your Experience: When detailing your experience, focus on specific examples that demonstrate your operational support skills and any exposure to service delivery. We love seeing how you've contributed to past teams and projects, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at Scot Lewis Associates
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around cloud platforms like AWS. Be ready to discuss your experience in fintech and capital markets, as well as any relevant technologies you've worked with. This will show that you're not just familiar with the concepts but can also apply them.
✨Showcase Your Communication Skills
Since this role involves liaising between clients and tech teams, practice explaining complex technical concepts in simple terms. Think of examples where you've successfully communicated with both technical and non-technical stakeholders. This will demonstrate your ability to bridge the gap between different teams.
✨Prepare for Scenario-Based Questions
Expect questions about incident management and service delivery. Prepare some real-life scenarios where you've handled incidents or improved service processes. This will help you illustrate your problem-solving skills and proactive approach, which are crucial for this role.
✨Research the Company Culture
Get a feel for the company's values and culture by checking their website and social media. Understanding their approach to client relationships and service delivery will help you align your answers with what they value. Plus, it shows genuine interest in the company!