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- Tasks: Strengthen resilience in third-party services and implement key technology controls.
- Company: Global Bank based in London with a focus on innovation.
- Benefits: Competitive daily rate, flexible work environment, and opportunity to shape a growing function.
- Other info: 6-month contract, based in Sheffield, with excellent career growth opportunities.
- Why this job: Join a dynamic team and make a real impact in IT Service Management.
- Qualifications: Strong ITSM experience, ITIL certifications, and expertise in third-party management.
My Client is a Global Bank based in London; they are looking for multiple contract ITSM Resilience SMEs. We need contractors that are skilled in IT Service Management (ITSM) and Third Party Management. In this role, you’ll help strengthen resilience across third‑party services, support the implementation of key technology controls, and play a central role in shaping a growing function. You’ll also build strong relationships across third‑party management and wider business and technology teams to deliver high‑quality service.
We need a ‘blackbelt’ in ITIL / IT Service Management (i.e. ITIL v4 Managing Professional / Strategic Leader / Master) with some Third Party Management. Area of focus is IT controls work (IT accreditations, ITIL background, assessments of third‑party supplier landscapes). Based in Sheffield, 3 days a week. 6‑month contract. Rate ranges from £750‑£1000 per day.
Qualifications- Strong ITSM experience within the Banking / Financial Services industry.
- Experienced in IT Service Management (ITIL), technology resilience, and operating effectively within risk and control environments; relevant certifications are a plus.
- Proven experience in IT Service Management with deep knowledge of ITIL principles and technology controls across solution design and implementation, recovery from disruption and the operational environment.
- Ability to be highly effective within a risk and control management environment.
- Strong experience in supplier/vendor management and end‑to‑end third‑party management processes.
- Relevant certifications such as ITIL v4.
- Act as a key central point of contact to consult with and provide Subject Matter Expertise to Supplier‑facing colleagues, supporting them in reviewing and analysing responses provided by Third Parties against technology resilience control requirements throughout the service lifecycle.
- Ensure analysis and identified gaps in compliance are clearly documented to provide a consumable and coherent view of the Third Party resilience position for stakeholders across various levels of seniority and ITSM proficiency, in order to agree required uplift with the Supplier.
- Support with external discussions and, where required, lead on engagement directly with Third Parties driving effective communication of analysis to establish and jointly agree uplift plans to embed resilience, utilising effective influencing skills to drive the right outcomes.
ITSM Resilience SME / IT Service Management SME – Third Party Management employer: Scot Lewis Associates
Contact Detail:
Scot Lewis Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Resilience SME / IT Service Management SME – Third Party Management
✨Network Like a Pro
Get out there and connect with folks in the industry! Attend meetups, webinars, or even just grab a coffee with someone who works in ITSM. Building relationships can open doors that a CV just can't.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how you've tackled challenges in IT Service Management and Third Party Management. We want to see your 'blackbelt' skills in action!
✨Be Ready for the Interview
Prepare for those tricky interview questions by practising your responses. Think about how you can demonstrate your knowledge of ITIL principles and technology controls. We want to hear how you’ve made a difference in past roles!
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace ITSM Resilience SME / IT Service Management SME – Third Party Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to highlight your ITSM and Third Party Management experience. Use keywords from the job description to show that you’re a perfect fit for the role.
Craft a Compelling Cover Letter: Your cover letter should tell a story about your journey in IT Service Management. Highlight specific achievements and how they relate to the responsibilities mentioned in the job description.
Showcase Relevant Certifications: If you have relevant certifications like ITIL v4, make them stand out in your application. This shows us that you have the necessary expertise and commitment to the field.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates!
How to prepare for a job interview at Scot Lewis Associates
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially the latest v4 principles. Be ready to discuss how you've applied these in real-world scenarios, particularly in banking or financial services. This will show that you’re not just familiar with the theory but can also implement it effectively.
✨Showcase Your Third Party Management Skills
Prepare specific examples of how you've managed third-party relationships and ensured compliance with technology resilience controls. Highlight any challenges you faced and how you overcame them, as this will demonstrate your problem-solving abilities and experience in supplier management.
✨Communicate Clearly and Confidently
Since you'll be liaising with various stakeholders, practice articulating your thoughts clearly. Use straightforward language to explain complex ITSM concepts, and be prepared to influence decisions based on your analysis. This will help you stand out as a strong communicator.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to IT service management and third-party resilience. Think through potential scenarios beforehand and outline your approach to tackling them. This will showcase your critical thinking and strategic planning skills.