Client & Business Support Analyst - Banking

Client & Business Support Analyst – Banking

We’re looking for a permanent Level 2 Client & Business Support Analyst to support client onboarding for our global FinTech client based in London. Hybrid working: 3 days in the London office. Salary up to £60,000‑£70,000.

The Analyst partners with internal teams and external clients to resolve product, service, and application issues, delivering timely solutions and driving service improvements.

Key Responsibilities

• Act as Level 2 support contact for clients during onboarding and ongoing service.
• Gain in-depth knowledge of user agreements and policy frameworks.
• Communicate effectively to understand client needs and deliver timely solutions.
• Collaborate with and act as escalation point for the Level 1 Support team.
• Troubleshoot and prioritise complex client issues, ensuring updates align with SLAs.

Required Qualifications

• Experience in a client-facing support analyst role within a bank/fintech.
• Understanding of financial markets.
• Experience with ticketing systems such as JIRA, Zendesk, Salesforce, ServiceDesk.
• Ability to handle and prioritise multiple client issues daily, researching solutions and communicating via support portals and phone.
• Strong interest and competence in technology.
• Excellent written and verbal communication skills.
• Experience creating client-facing documentation (user guides, FAQs, etc.).
• Skilled at following and updating internal procedures.

Additional Information

Recruitment Director with 19 years of recruiting in Financial Services Technology & Change. This role is full‑time and at Associate level.

Apply now for immediate consideration.