Client & Business Support Analyst – Banking

Client & Business Support Analyst – Banking

My global FinTech client, based in London, is looking for a permanent Level 2 Client & Business Support Analyst to support client onboarding. Hybrid working, 3 days in the London office, paying up to £60,000 – £70,000.

The Level 2 Client and Business Support Analyst partners with internal teams and external clients to resolve product, service, and application issues, delivering timely solutions and driving service improvements.

The ideal candidate is technically savvy with strong analytical, problem-solving, organisational, and interpersonal skills, demonstrates proactive ownership and accountability, and collaborates effectively within a global support team.

• Experience working in a Client facing Support Analyst role within a bank / fintech
• Understanding of Financial Markets
• Experience working with ticketing systems e.g. JIRA, Zendesk, Salesforce, ServiceDesk
• Proven ability to handle and prioritise multiple client issues daily, researching solutions and communicating via support portals and phone.
• Strong interest and competence in technology.
• Excellent written and verbal communication skills.
• Experience creating client-facing documentation (user guides, FAQs, etc.).
• Skilled at following and updating internal procedures.

Responsibilities:

• Act as Level 2 support contact for clients during onboarding and ongoing service.
• Gain in-depth knowledge of user agreements and policy frameworks.
• Communicate effectively to understand client needs and deliver timely solutions.
• Collaborate with and act as escalation point for the Level 1 Support team.
• Troubleshoot and prioritise complex client issues, ensuring updates align with SLAs.

Please apply now for immediate consideration and further details.

Keywords: Business support, Business Support Analyst, Client Support Analyst, client support, Onboarding, Zendesk, Salesforce, , JIRA, SerivceDesk, Banking, FinTech.

Scot Lewis Associates Ltd is acting as an employment business.