At a Glance
- Tasks: Manage customer accounts and coordinate with dealers for top-notch service.
- Company: Join Scot JCB, the largest JCB distributor in the UK with a supportive team.
- Benefits: Competitive salary, 30 days leave, health plan, and high street discounts.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a respected company where your contributions truly matter.
- Qualifications: Experience in a similar role and strong organisational skills required.
The predicted salary is between 30000 - 42000 £ per year.
Scot JCB are looking for an experienced Service Administrator to join our busy team in Glasgow. This is a key role where you’ll manage customer accounts, coordinate with our dealers, and help deliver the first-class service we are known for.
At Scot JCB, you’ll be part of a long-established, growing company where your contribution really matters. You’ll work with a supportive team, gain exposure to an industry-leading brand, and have opportunities to develop your skills within a respected and successful business.
Hours: Monday - Friday, 8.30am - 5pm, based at our Dennistoun office.
This role involves:
- Acting as the first point of contact for customers
- Contacting sites to arrange access to their machines
- Contacting customers for order numbers
- Being the intermediary between our dealers and customers
- Organising pre delivery inspections and machine deliveries
- Sublet reconciliation
- Processing invoices
- Scanning warranty sublets orders to digital
- Creating and processing job cards
- Assisting with creating estimates for damage repairs
- Liaising with dealers for repairs and up to date service information
- Building and maintaining strong relationships with customers and colleagues
- Working closely with, and supporting, our service supervisors
The ideal candidate will have:
- Experience in a similar role within Construction, Engineering, or the Motor industry
- Excellent organisational and time management skills
- Proven experience of working in a busy team and meeting deadlines
- The ability to manage changing priorities and tasks
- Strong communication skills and rapport building
- Confidence using Microsoft applications, especially Excel
- The ability to work on own initiative and manage own workload
- Confidence in embracing new systems and supporting supervisors through change
- A proactive, positive, and flexible approach to work
In return you will receive:
- A competitive salary, reviewed yearly
- Free on-site parking
- 30 days annual leave, increasing with length of service up to a total of 35 days
- The option to buy/sell up to 5 days annual leave per year
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Employee Assistance Programme - free counselling and legal advice
- Access to high street discounts and savings through Perks
- Contributory pension scheme
- Life assurance of three times your annual salary
- Employee referral programme
Service Administrator employer: Scot JCB Ltd
At Scot JCB, we pride ourselves on being an excellent employer, offering a supportive work culture where your contributions truly matter. As a Service Administrator in our Glasgow office, you'll enjoy competitive benefits, including generous annual leave, a health and wellbeing plan, and opportunities for professional growth within a respected industry leader. Join us to be part of a dedicated team that values your skills and fosters a positive environment for career development.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Scot JCB. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching Scot JCB and understanding their values. Show us that you’re not just another candidate; demonstrate how your skills align with our commitment to first-class service.
✨Tip Number 3
Practice common interview questions and role-play with a friend. This will help you articulate your experience in a way that highlights your organisational skills and ability to manage priorities—key traits for a Service Administrator.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Administrator role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Scot JCB. Share specific examples of your past experiences that relate to the responsibilities listed in the job description.
Showcase Your Organisational Skills:Since this role requires excellent organisational skills, make sure to mention any tools or methods you use to stay organised. We love seeing candidates who can manage their time effectively and handle multiple tasks!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Scot JCB!
How to prepare for a job interview at Scot JCB Ltd
✨Know Your Stuff
Before the interview, make sure you understand Scot JCB's services and products. Familiarise yourself with their history and values, as well as the specifics of the Service Administrator role. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Experience
Prepare examples from your past roles that highlight your organisational skills and ability to manage customer accounts. Think about times when you successfully coordinated with teams or handled multiple tasks under pressure, as these are key aspects of the job.
✨Practice Communication
Since strong communication skills are essential for this role, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member, focusing on how you build rapport and convey information effectively.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the challenges faced in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
