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- Tasks: Lead the Parts Department, ensuring excellent customer service and efficient operations.
- Company: Join Scot JCB, the largest JCB distributor in the UK with over 60 years of experience.
- Benefits: Enjoy competitive salary, generous holiday, health perks, and a supportive work environment.
- Why this job: Be a key player in a dynamic team, making a real impact in the construction and agriculture sectors.
- Qualifications: Experience in the agricultural or plant industry, strong communication, and sales skills.
- Other info: Opportunities for career growth and professional development in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
Scot JCB are looking for an experienced Parts Supervisor to join our team in Muir of Ord. As a Parts Supervisor, you will be responsible for the day-to-day running of the Parts Department. You will sell to construction and agricultural businesses, where you will be required to identify and satisfy customer equipment requirements for parts across a range of JCB, Horsch, Ktwo, Valtra and other machines for repair, service or maintenance. This is a vital role in the business as you will be one of the first points of contact with our customers, therefore you must have excellent communication and organisational skills.
This role involves:
- Responding to enquiries via phone, email and in person in a timely manner
- Chasing parts, creating Techwebs and following up whilst ensuring the best outcome
- Promoting and pro-actively selling parts to meet customer needs
- Ensuring customer collections and dispatches are dealt with quickly and efficiently
- Supporting our Warranty team by answering enquiries, ensuring accurate storage for Warranty returns and return of goods to supplier when requested
- Supporting your team across all aspects of the Parts business by filling in knowledge gaps, answering questions and following processes
- Organising shifts, cover and transport for the team
- Ensuring all parts are invoiced, allocated to jobs or processed immediately
- Maintaining safety standards and implementation of company policies and procedures
- Signing of team timesheets
- Loading and unloading the deliveries
- Picking, packing and putting away stock
- Building and maintaining strong relationships with our customers
- Assisting HR with recruitment and employee relations processes
The successful candidate will have:
- Relevant experience within the agricultural/plant industry, car industry or similar
- The ability to prioritise tasks and work well in a busy environment
- The ability to get on with all different types of people in a fast-paced environment
- A good understanding of the importance of excellent customer service and building rapport with customers
- Good working knowledge on Microsoft applications
- Flexible and positive attitude with an outgoing approach to work
- Friendly and approachable manner so you can assist internal and external customers
This is not a reactive order taking role, you must be comfortable selling and upselling in a pro‑active manner face to face and by phone.
In return you will receive:
- Competitive salary reviewed yearly
- 39‑hour basic working week and competitive overtime rates
- Average holiday pay to reflect overtime worked
- 30 days annual leave, increasing with length of service up to a total of 35 days
- The option to buy/sell up to 5 days annual leave per year
- Health and wellbeing plan – cashback for dentist, opticians, physio and more
- Employee Assistance Programme – free counselling and legal advice
- Access to high street discounts and savings through Perks
- Contributory pension scheme
- Life assurance of three times your annual salary
- Employee referral programme
- Dealer and in‑house training
Location: Muir of Ord, Scotland.
Parts Supervisor in Inverness employer: Scot JCB Ltd
Contact Detail:
Scot JCB Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Supervisor in Inverness
✨Tip Number 1
Get to know the company inside out! Research Scot JCB, their values, and their products. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to articulate your thoughts clearly is key. Try role-playing scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Scot JCB team. Don’t miss out on this opportunity!
We think you need these skills to ace Parts Supervisor in Inverness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Parts Supervisor role. Highlight your experience in the agricultural or plant industry, and showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Scot JCB. Mention specific examples of how you've successfully sold parts or built relationships with customers in the past.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure to demonstrate your excellent communication skills in your application. Whether it's through your writing style or by mentioning relevant experiences, we want to see that you can connect with people!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Scot JCB Ltd
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the parts and machinery that Scot JCB deals with. Familiarise yourself with JCB, Horsch, Ktwo, and Valtra products. This knowledge will not only impress your interviewers but also help you answer questions about how you would meet customer needs effectively.
✨Show Off Your Communication Skills
As a Parts Supervisor, you'll be the first point of contact for customers. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios with a friend to demonstrate your ability to handle inquiries and build rapport during the interview.
✨Demonstrate Your Organisational Skills
Prepare examples from your past experience where you've successfully managed multiple tasks or led a team. Highlight how you prioritised tasks in a busy environment, as this is crucial for the role. Being able to share specific instances will show that you can handle the day-to-day running of the Parts Department.
✨Be Ready to Sell Yourself
This isn't just about taking orders; it's about pro-actively selling parts. Prepare to discuss your sales strategies and how you've successfully upsold in previous roles. Think of ways to showcase your friendly and approachable manner, as these traits are essential for building strong customer relationships.
