At a Glance
- Tasks: Support customer machine inspections and coordinate repairs while liaising with various teams.
- Company: Join Scot JCB, the largest JCB distributor in the UK with over 60 years of experience.
- Benefits: Competitive salary, 30-35 days annual leave, health plan, and high street discounts.
- Other info: Flexible working hours and opportunities for career growth in a supportive environment.
- Why this job: Be part of a dynamic team making machinery safe and compliant for customers.
- Qualifications: Experience in administration or customer support, strong communication skills, and good Microsoft Office knowledge.
The predicted salary is between 30000 - 40000 £ per year.
Scot JCB Group are looking for a proactive and customer-focused Administrator to support the growth of our Machine Health Check (MHC) and Thorough Examination (CTE/LOLER) function. A Machine Health Check is a visual inspection carried out by our engineers to identify maintenance or repair requirements on customer machines. A Thorough Examination is a statutory inspection designed to ensure machinery remains safe and compliant.
In this role you will:
- Review inspection information
- Liaise with internal departments
- Generate quotations
- Communicate with customers
- Support the completion of remedial work identified during inspections
Experience working within the construction, agricultural, parts, service, or sales sectors would be advantageous.
Hours: Monday to Friday, 8:30am – 5:00pm at our Dennistoun depot. Please note our depot will be relocating to Govan in the next 18 months.
The Scot JCB Group is made up of Scot JCB, Scot Agri and Stewart Plant Sales. Scot JCB has been supplying and servicing JCB machinery throughout Scotland and the North of England for over 60 years. We sold our first machine in 1956 and have grown into a highly specialised machinery distribution company operating through a network of 14 depots from Huntly in the North East of Scotland to Carnforth in Lancashire. Scot JCB is the largest JCB distributor in the UK and we pride ourselves on providing our customers with world class service.
Your responsibilities will include:
- Coordinate Machine Health Checks (MHCs) and Thorough Examinations (CTEs)
- Identify incomplete submissions or data anomalies and escalate where required
- Liaise with Service Supervisors to arrange corrective repairs for identified defects
- Work closely with Parts and Service teams to prepare quotations
- Contact customers to discuss inspection findings and recommended repairs
- Process invoicing for Thorough Examination inspections
- Track and analyse trends in defects identified through inspections
- Support the Contracts Administrator with the management of service contracts
- Assist with telematics contract renewals
- Provide general administrative support to the aftersales function as required
Required skills and experience:
- Experience within an administration, parts, service, sales, or customer support role
- Confidence communicating with customers by telephone and email
- Strong relationship-building skills
- Good Microsoft Office skills, particularly Excel
- A flexible, positive, and professional attitude
We offer:
- A competitive salary, reviewed yearly
- Free on-site parking
- 30 days annual leave, increasing with length of service up to a total of 35 days
- The option to buy/sell up to 5 days annual leave per year
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Employee assistance programme offering free counselling and legal advice
- Access to high street discounts and savings through Perks
- Contributory pension scheme
- Life assurance of three times your annual salary
- Employee referral programme
Service Advisor / Service Admin (Permanent) in Glasgow employer: Scot JCB Ltd
Scot JCB Group is an exceptional employer, offering a supportive and dynamic work environment at our Dennistoun depot, soon relocating to Govan. With a strong focus on employee wellbeing, we provide competitive salaries, generous annual leave, and a comprehensive health plan, alongside opportunities for professional growth within the largest JCB distributor in the UK. Join us to be part of a dedicated team that values customer service excellence and fosters a culture of collaboration and development.
