At a Glance
- Tasks: Support machine inspections and coordinate repairs while liaising with customers and internal teams.
- Company: Join Scot JCB Group, the largest JCB distributor in the UK with over 60 years of experience.
- Benefits: Enjoy competitive salary, 30 days annual leave, health plan, and employee discounts.
- Other info: Flexible working environment with opportunities for professional development.
- Why this job: Be part of a dynamic team making machinery safe and compliant while growing your career.
- Qualifications: Experience in administration or customer support; strong communication and organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Scot JCB Group are looking for a proactive and customer-focused Administrator to support the growth of our Machine Health Check (MHC) and Thorough Examination (CTE/LOLER) function. A Machine Health Check is a visual inspection carried out by our engineers to identify maintenance or repair requirements on customer machines. A Thorough Examination is a statutory inspection designed to ensure machinery remains safe and compliant.
In this role you will review inspection information, liaise with internal departments, generate quotations, communicate with customers, and support the completion of remedial work identified during inspections. We welcome applications from candidates with a variety of backgrounds and skill sets. Experience working within the construction, agricultural, parts, service, or sales sectors would be advantageous.
Hours: Monday to Friday, 8:30am – 5:00pm at our Dennistoun depot. Please note our depot will be relocating to Govan in the next 18 months.
Key duties and responsibilities:
- Coordinate Machine Health Checks (MHCs) and Thorough Examinations (CTEs)
- Review engineer reports and conduct accuracy checks
- Identify incomplete submissions or data anomalies and escalate where required
- Liaise with Service Supervisors to arrange corrective repairs for identified defects
- Work closely with Parts and Service teams to prepare quotations
- Contact customers to discuss inspection findings and recommended repairs
- Issue completed reports and certificates to customers
- Process invoicing for Thorough Examination inspections
- Monitor and record remedial work success rates
- Track and analyse trends in defects identified through inspections
- Produce monthly management reports detailing:
- Remedial work conversion rates
- Revenue generated from MHC activities
- Defect trends and inspection outcomes
- Support the Contracts Administrator with the management of service contracts
- Assist with telematics contract renewals
- Provide general administrative support to the aftersales function as required
The ideal candidate will have:
- Experience within an administration, parts, service, sales, or customer support role
- Experience within the construction, agricultural, plant, or machinery sectors (advantageous)
- Excellent verbal and written communication skills
- Confidence communicating with customers by telephone and email
- Strong relationship-building skills
- Excellent organisational and time-management abilities
- The ability to prioritise workloads and meet deadlines
- A proactive approach and ability to work independently
- Good Microsoft Office skills, particularly Excel
- Strong attention to detail and accuracy
- A flexible, positive, and professional attitude
In return you will receive:
- A competitive salary, reviewed yearly
- Free on-site parking
- 30 days annual leave, increasing with length of service up to a total of 35 days
- The option to buy/sell up to 5 days annual leave per year
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Employee assistance programme offering free counselling and legal advice
- Access to high street discounts and savings through Perks
- Contributory pension scheme
- Life assurance of three times your annual salary
- Employee referral programme
Please note we do not accept agency CVs from those not on our PSL. Our PSL is currently closed.
Service Administrator in Glasgow employer: Scot JCB Ltd
At Scot JCB Group, we pride ourselves on being an excellent employer, offering a supportive and dynamic work environment that fosters employee growth and development. Our Dennistoun depot, soon relocating to Govan, provides a collaborative atmosphere where you can thrive alongside a dedicated team, while enjoying competitive benefits such as generous annual leave, health and wellbeing plans, and a contributory pension scheme. Join us and be part of a company that values your contributions and invests in your future.
