At a Glance
- Tasks: Support machine inspections and liaise with customers to ensure safety and compliance.
- Company: Join Scot JCB Group, the largest JCB distributor in the UK with over 60 years of experience.
- Benefits: Competitive salary, 30 days annual leave, health plan, and high street discounts.
- Other info: Dynamic work environment with opportunities for growth and a supportive team culture.
- Why this job: Make a real impact by ensuring machinery safety and helping customers thrive.
- Qualifications: Experience in administration or customer support, strong communication skills, and good Microsoft Office knowledge.
The predicted salary is between 30000 - 40000 £ per year.
Scot JCB Group are looking for a proactive and customer-focused Administrator to support the growth of our Machine Health Check (MHC) and Thorough Examination (CTE/LOLER) function. A Machine Health Check is a visual inspection carried out by our engineers to identify maintenance or repair requirements on customer machines. A Thorough Examination is a statutory inspection designed to ensure machinery remains safe and compliant.
In this role you will:
- Review inspection information
- Liaise with internal departments
- Generate quotations
- Communicate with customers
- Support the completion of remedial work identified during inspections
Experience working within the construction, agricultural, parts, service, or sales sectors would be advantageous.
Hours: Monday to Friday, 8:30am – 5:00pm at our Dennistoun depot. Please note our depot will be relocating to Govan in the next 18 months.
Key Responsibilities:
- Coordinate Machine Health Checks (MHCs) and Thorough Examinations (CTEs)
- Identify incomplete submissions or data anomalies and escalate where required
- Liaise with Service Supervisors to arrange corrective repairs for identified defects
- Work closely with Parts and Service teams to prepare quotations
- Contact customers to discuss inspection findings and recommended repairs
- Process invoicing for Thorough Examination inspections
- Track and analyse trends in defects identified through inspections
- Support the Contracts Administrator with the management of service contracts
- Assist with telematics contract renewals
- Provide general administrative support to the aftersales function as required
Requirements:
- Experience within an administration, parts, service, sales, or customer support role
- Confidence communicating with customers by telephone and email
- Strong relationship-building skills
- Good Microsoft Office skills, particularly Excel
- A flexible, positive, and professional attitude
Benefits:
- A competitive salary, reviewed yearly
- Free on-site parking
- 30 days annual leave, increasing with length of service up to a total of 35 days
- The option to buy/sell up to 5 days annual leave per year
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Employee assistance programme offering free counselling and legal advice
- Access to high street discounts and savings through Perks
- Contributory pension scheme
- Life assurance of three times your annual salary
- Employee referral programme
Service Admin and Advisor (Permanent) in Glasgow employer: Scot JCB Ltd
Scot JCB Group is an exceptional employer, offering a supportive and dynamic work environment at our Dennistoun depot, soon relocating to Govan. With a strong focus on employee wellbeing, we provide competitive salaries, generous annual leave, and a comprehensive health plan, alongside opportunities for professional growth within the thriving machinery distribution sector. Join us to be part of a dedicated team that prides itself on delivering world-class service while enjoying unique benefits like high street discounts and a contributory pension scheme.
