At a Glance
- Tasks: Assist customers with parts sales and manage inventory in a fast-paced environment.
- Company: Join Scot JCB, the largest JCB distributor in the UK with over 60 years of experience.
- Benefits: Competitive salary, generous annual leave, health benefits, and employee discounts.
- Other info: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be a key player in customer service and sales within the construction and agricultural industry.
- Qualifications: Experience in parts sales or similar industries, excellent communication skills, and a proactive attitude.
The predicted salary is between 30000 - 40000 € per year.
Scot JCB are looking for a Parts Sales Advisor to join our team in Glasgow. If you are interested in Construction or Agricultural machinery, this role could be for you. As a Parts Sales Advisor, you will assist in the day to day running of the Parts Department alongside the Parts Supervisor. You will sell to construction and agricultural businesses; whether they be existing, lapsed, or new customers, where you will be required to identify and satisfy customer equipment requirements for parts across the full range of JCB machines for repair, service or maintenance.
This is a vital role in the business as you will be one of the first points of contact with our customers, therefore you must have excellent communication and organisational skills.
This role involves:
- Responding to customer enquiries via phone, email, face to face, and online platforms in a timely manner
- Looking up and identifying parts
- Ensuring customer collections and dispatches are dealt with quickly and efficiently
- Promoting and pro-actively selling parts to meet customer needs
- Being involved in proactive telemarketing campaigns
- Working with the Service and Sales teams to supply parts as required
- Loading and unloading the deliveries
- Picking, packing, and putting away stock
- Building and maintaining strong relationships with our customers
- Inventory management, invoicing, and other admin tasks
- Carrying out tasks associated with e-commerce operations, including managing listings, sales, and customer queries on platforms such as eBay, Parts Online, and Service Pro e-commerce
The ideal candidate will have:
- Relevant experience within the plant/agricultural industry, car industry or similar
- Experience working in a busy parts department
- The ability to prioritise tasks and work well in a busy environment
- The ability to get on with all different types of people in a fast-paced environment
- A good understanding of the importance of excellent customer service and building rapport with customers
- Good working knowledge on Microsoft applications
- Attention to detail
- Flexible and positive attitude with an outgoing approach to work
- Friendly and approachable manner so you can assist internal and external customers
This is not a reactive order taking role, you must be comfortable selling and upselling in a pro-active manner face to face and by phone.
In return you will receive:
- Competitive hourly rate, reviewed yearly
- 39-hour basic working week and competitive overtime rates
- Parts bonus scheme
- Average holiday pay to reflect overtime worked
- 30 days annual leave, increasing with length of service up to a total of 35 days
- The option to buy/sell up to 5 days annual leave per year
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Employee Assistance Programme - free counselling and legal advice
- Access to high street discounts and savings through Perks
- Contributory pension scheme
- Life assurance of three times your annual salary
- Employee referral programme
- JCB in-house training
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
Parts Sales Advisor in Glasgow employer: Scot JCB Limited
Scot JCB is an exceptional employer, offering a dynamic work environment in Glasgow where employees can thrive in the construction and agricultural machinery sector. With a strong focus on employee growth, competitive benefits including a generous holiday allowance, health and wellbeing plans, and ongoing training opportunities, Scot JCB fosters a supportive culture that values teamwork and customer satisfaction. Join us to be part of a leading company with over 60 years of experience, dedicated to providing world-class service and building lasting relationships with our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Sales Advisor in Glasgow
✨Tip Number 1
Get to know the company inside out! Research Scot JCB, their values, and their products. This will help you tailor your conversations and show genuine interest when you meet them.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to articulate your thoughts clearly is key. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with people in the industry on LinkedIn or attend local events. Building relationships can open doors and give you insights into what Scot JCB is looking for in a Parts Sales Advisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Scot JCB team!
We think you need these skills to ace Parts Sales Advisor in Glasgow
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for construction and agricultural machinery shine through. We want to see that you’re genuinely interested in the industry and how you can contribute to our team at Scot JCB.
Tailor Your CV:Make sure your CV is tailored to the Parts Sales Advisor role. Highlight any relevant experience in parts departments or customer service, and don’t forget to mention your skills in communication and organisation – they’re key for us!
Be Proactive:In your cover letter, demonstrate your proactive approach to sales and customer service. Share examples of how you've successfully identified customer needs and upsold products in the past. We love seeing candidates who take initiative!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Scot JCB family.
How to prepare for a job interview at Scot JCB Limited
✨Know Your Parts
Familiarise yourself with the range of JCB machines and their parts. Being able to discuss specific parts and their applications will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with customers in the past, especially in a sales context.
✨Demonstrate Your Sales Savvy
Be ready to discuss your experience with upselling and proactive sales strategies. Think of scenarios where you identified customer needs and successfully met them, as this will highlight your ability to drive sales.
✨Prepare Questions
Have a few thoughtful questions ready about the company culture, team dynamics, or specific challenges the Parts Department faces. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
