At a Glance
- Tasks: Support our sales team with customer queries, machine transport, and record maintenance.
- Company: Join Scot Agri, a leading agricultural machinery business in Scotland.
- Benefits: Enjoy competitive salary, annual bonus, and generous leave options.
- Other info: Flexible working hours and excellent career growth opportunities await you.
- Why this job: Be part of a dynamic team making a real impact in the agricultural industry.
- Qualifications: Experience in agriculture or administration, with strong customer service skills.
The predicted salary is between 27000 - 33000 £ per year.
We are looking for an Agricultural Sales Support Coordinator to join our busy team in Forfar.
This is primarily an office-based administration and coordination role supporting our sales team.
The role involves arranging machine transport, updating systems, handling customer queries, maintaining accurate records, and supporting the smooth movement of machinery through the business.
The role is approximately 80% office-based administration and system coordination, with around 20% spent in the yard or meeting customers as required.
This is not a target-driven sales role.
This opportunity would suit someone who understands the industry, enjoys working with customers, and is looking to develop a long-term career with one of Scotland's leading agricultural machinery businesses.
Who are we?
The Scot JCB Group is made up of Scot JCB, Scot Agri and Stewart Plant Sales.
Established in June 2021 through the merger of Kelso & Lothian Harvesters and A M Phillip Agritech, Scot Agri is dedicated to serving the agricultural community with top-quality tractors, farm equipment, and comprehensive support through parts and service.
Operating across 14 strategically located depots, we provide machinery sales, servicing, and parts for leading brands including JCB, Massey Ferguson, Horsch, Spearhead, Berthoud, and more.
This role involves
- Customer Support & Sales Administration
- Responding to customer enquiries and directing opportunities to the appropriate member of the sales team
- Building and maintaining strong relationships with customers and manufacturer sales representatives
- Responding quickly and professionally to inbound customer enquiries from the Scot Agri website, digital campaigns, and marketing activity
- Proactively making outbound calls to progress opportunities and follow up on open enquiries
- Identifying opportunities for equipment demonstrations or dealer visits
- Supporting the sales team by arranging appointments, preparing information, and ensuring enquiries are recorded accurately
- Maintaining consistent follow-up with customers to avoid missed opportunities
- Providing a professional and helpful point of contact for customers and colleagues
- Providing customer account statements
- Supporting the sales team with machine build ups for non JCB products i. e. Horsch, Massey Fergusson, KRM and more
- CRM Management
- Accurately recording all activity, notes, and next actions within the dealer CRM system
- Maintaining the Scot Agri used equipment website
- Carrying out used machine reports and chasing sales team for O/S reports
- Operations & Coordination
- Organising machinery transport movements and updating our IFS (ERP) system
- Processing export paperwork - CMR and sanitation documentation document
- Liaising with the parts and service departments regarding machines ready for delivery
- Liaising with the sales administration team regarding machine movements
- Supporting the wider sales team with building machine specifications and researching attachments
- Planning and organising events e. g. agricultural shows
- Yard & Equipment Responsibilities
- Moving and handling machines in the yard
- Carrying out machine familiarisation training with customers
- Learning how to valuate part exchanges
The ideal candidate will have
- Personal or work-related experience in agriculture, farming, agricultural machinery, agricultural service, parts, or a related agricultural environment
- Experience in administration, customer support, transport coordination, agricultural parts, service, or another busy office-based role would be helpful
- The ability to prioritise tasks and work well in a busy team
- The ability to build rapport with customers and colleagues
- A good understanding of the importance of excellent customer service
- Good working knowledge of Microsoft applications
- Strong attention to detail
- The ability to work on your own initiative
- Flexible, positive, and outgoing approach to work
In return you will receive
- Competitive salary, reviewed yearly
- Annual bonus
- 30 days annual leave, increasing with length of service up to a total of 35 days
- The option to buy/sell up to 5 days annual leave per year
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Employee assistance programme - free counselling and legal advice
- Contributory pension scheme
- Life assurance of three times your annual salary
- Employee referral programme
- Free on-site parking
Agricultural Sales Support Coordinator in Forfar employer: Scot JCB Group
Scot Agri is an exceptional employer, offering a dynamic work environment in Kelso where you can enhance your engineering skills while serving the agricultural community. With competitive salaries, generous annual leave, and a strong focus on employee wellbeing, including health plans and training opportunities, we foster a supportive culture that values growth and development. Join us to be part of a rapidly growing team dedicated to delivering top-quality service and support to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Agricultural Sales Support Coordinator in Forfar
✨Connect with Local Farmers and Co-ops
Don't underestimate the power of local connections in agriculture. Get involved in local farmers' markets or agricultural co-ops. These are great places to meet potential employers and get the inside scoop on job openings before they're even advertised.
✨Get Involved in Agricultural Events
Keep an eye out for agricultural fairs, conferences, and workshops in your area. These events are golden opportunities to network with industry professionals and showcase your passion. You might even stumble across job boards or companies actively looking to hire!
✨Volunteer for Relevant Experience
Consider volunteering with organisations focused on agriculture, sustainability, or community gardening. This not only boosts your CV but also expands your network. You never know who might be watching your hard work and dedication!
✨Keep an Eye on Job Listings at Industry-Specific Websites
Be sure to check out agriculture-focused job boards and websites regularly. Companies like Scot JCB Group often post opportunities on their own sites before anywhere else, so don’t miss out! Apply directly through us to increase your chances!
We think you need these skills to ace Agricultural Sales Support Coordinator in Forfar
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for a role in agriculture, it's crucial to highlight any hands-on experience you have in farming, crop management, or sustainable practices. We want to see how your background aligns with the role you're after, so be specific about the responsibilities you've had and any tools or techniques you've used.
Certifications Matter:In agriculture, relevant certifications can really give your application a boost. If you have any qualifications related to agricultural practices, pest management, or environmental regulations, make sure to mention them! They're great indicators of your commitment and expertise in the field.
Tailor Your CV to the Agriculture Sector:Your CV should reflect your passion for agriculture. Structure it to emphasise your field experience and any relevant projects you've been involved in. Don't forget to highlight your soft skills, like teamwork and communication, which are essential in this sector.
Passion is Key in Your Cover Letter:Since this is a full-time position, we want to feel your enthusiasm for agriculture in your cover letter. Share why you're drawn to this industry and mention any long-term goals you have that align with what Scot JCB Group does. This can really set you apart from other candidates.
How to prepare for a job interview at Scot JCB Group
✨Get Familiar with Agricultural Technologies
Make sure you're up to speed with the latest agricultural technologies and tools that are commonly used in the field. Whether it’s precision farming tools or crop management software, being able to discuss these effectively during your interview with Scot JCB Group will show that you're technically savvy and ready to contribute from day one.
✨Showcase Your Practical Experience
Since agriculture is a hands-on industry, be prepared to share any practical experiences you've had. This could be through internships, volunteer work, or even personal projects. Discussing specific challenges you faced and how you overcame them can really impress the interviewers, especially in a full-time role at Scot JCB Group.
✨Understand the Sustainable Practices
Sustainability is a hot topic in agriculture right now, so it's important to understand current practices and regulations in the industry. Familiarise yourself with concepts like crop rotation, organic farming, and environmental impact. Having informed opinions on these topics can set you apart from other candidates during your interview.
✨Practice Common Industry Scenarios
Expect to tackle a few scenario-based questions that mimic real-life challenges in agriculture. For instance, you might be asked how you would handle a pest infestation or manage resources during a drought. Practising these scenarios will help you respond confidently and showcase your problem-solving skills during the interview with Scot JCB Group.
