At a Glance
- Tasks: Lead the Parts Department, selling to construction and agricultural businesses while ensuring excellent customer service.
- Company: Join Scot JCB, the largest JCB distributor in the UK with over 60 years of experience.
- Benefits: Enjoy competitive salary, generous holiday, health perks, and a supportive work environment.
- Other info: Flexible hours, career growth opportunities, and a friendly team await you!
- Why this job: Be a key player in a dynamic team, making a real impact on customer satisfaction.
- Qualifications: Experience in parts departments and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Parts Supervisor to join our team in Alnwick. As a Parts Supervisor, you will be responsible for the day to day running of the Parts Department. You will sell to construction and agricultural businesses; whether they be existing, lapsed, or new customers, where you will be required to identify and satisfy customer equipment requirements for parts across the full range of JCB machines for repair, service or maintenance. This is a vital role in the business as you will be one of the first points of contact with our customers, therefore you must have excellent communication and organisational skills.
Hours: Monday - Friday, 7.30am-5.30pm, plus Saturday morning 7.30am-Midday. Saturday shifts will be covered in a rota with our Parts team at Newcastle.
This role involves:
- Responding to enquiries via phone, email and in person in a timely manner
- Chasing parts, creating Techwebs and following up whilst ensuring the best outcome
- Promoting and pro-actively selling parts to meet customer needs
- Ensuring customer collections and dispatches are dealt with quickly and efficiently
- Supporting our Warranty team by answering enquiries, ensuring accurate storage for Warranty returns and return of goods to supplier when requested
- Supporting the wider team across all aspects of the Parts business by filling in knowledge gaps, answering questions and following processes
- Ensuring all parts are invoiced, allocated to jobs or processed immediately
- Maintaining safety standards and implementation of company policies and procedures
- Working with the Service and Sales teams to supply parts as required
- Loading and unloading the deliveries
- Picking, packing and putting away stock
- Building and maintaining strong relationships with our customers
- Assisting HR with recruitment and employee relations processes
The successful candidate will have:
- Relevant experience within the construction or agriculture industry
- Experience working within a busy Parts department
- The ability to prioritise tasks and work well in a busy environment
- The ability to get on with all different types of people in a fast-paced environment
- A good understanding of the importance of excellent customer service and building rapport with customers
- Good working knowledge on Microsoft applications
- Attention to detail
- Flexible and positive attitude with an outgoing approach to work
- Friendly and approachable manner so you can assist internal and external customers
This is not a reactive order taking role, you must be comfortable selling and upselling in a pro-active manner face to face and by phone.
In return you will receive:
- Competitive salary reviewed yearly
- 39-hour basic working week and competitive overtime rates
- Parts bonus scheme
- Average holiday pay to reflect overtime worked
- 30 days annual leave, increasing with length of service up to a total of 35 days
- The option to buy/sell up to 5 days annual leave per year
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Employee Assistance Programme - free counselling and legal advice
- Access to high street discounts and savings through Perks
- Contributory pension scheme
- Life assurance of three times your annual salary
- Employee referral programme
- JCB in-house training
Parts Supervisor in Northumberland employer: Scot J C B Limited
At Scot JCB, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and customer service excellence. Located in Alnwick, our Parts Supervisor role provides opportunities for professional growth within a leading machinery distribution company, alongside competitive benefits such as a generous holiday allowance, health and wellbeing plans, and a contributory pension scheme. Join us to be part of a dynamic team where your contributions are recognised and rewarded, ensuring a fulfilling career in the construction and agricultural sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Supervisor in Northumberland
✨Tip Number 1
Get to know the company inside out! Research Scot JCB and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Parts Supervisor, you'll be the first point of contact for customers. Role-play with a friend or family member to get comfortable with selling parts and addressing customer needs effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Scot JCB team and ready to dive into the role.
We think you need these skills to ace Parts Supervisor in Northumberland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in the construction or agriculture industry. We want to see how your skills match up with what we’re looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Parts Supervisor role. Mention your communication skills and how you can build strong relationships with customers, as that’s super important for us.
Show Off Your Organisational Skills:In your application, give examples of how you’ve successfully managed tasks in a busy environment. We need someone who can juggle multiple responsibilities, so let us know how you keep everything running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Scot J C B Limited
✨Know Your Parts Inside Out
Before the interview, brush up on your knowledge of JCB machines and the parts they require. Familiarise yourself with common issues and solutions in the construction and agricultural sectors. This will not only show your expertise but also demonstrate your genuine interest in the role.
✨Show Off Your Communication Skills
As a Parts Supervisor, you'll be the first point of contact for customers. Practice articulating how you would handle customer enquiries and complaints. Use examples from your past experience to illustrate your excellent communication and organisational skills.
✨Demonstrate Your Sales Savvy
Since this role involves selling and upselling parts, prepare to discuss your sales strategies. Think of specific instances where you've successfully identified customer needs and how you met them. Highlight your proactive approach to sales during the interview.
✨Be Ready to Discuss Teamwork
This position requires collaboration with various teams. Prepare examples that showcase your ability to work well with others, whether it's supporting the Warranty team or liaising with Service and Sales. Emphasise your friendly and approachable manner, which is key to building strong relationships.
