At a Glance
- Tasks: Lead the Parts Department, ensuring customer needs are met efficiently and effectively.
- Company: Join Scot JCB, the largest JCB distributor in the UK with over 60 years of experience.
- Benefits: Enjoy competitive salary, generous holiday, health plans, and a supportive work environment.
- Other info: Flexible hours, career development opportunities, and a fun workplace culture await you.
- Why this job: Be part of a dynamic team that values customer service and personal growth.
- Qualifications: Experience in customer service and a proactive sales approach is essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Parts Supervisor to join our team in Alnwick. As a Parts Supervisor, you will be responsible for the day to day running of the Parts Department, where you will be required to identify and satisfy customer equipment requirements for parts across the full range of JCB machines for repair, service or maintenance.
Hours: Monday - Friday, 7.30am-5.30pm, plus Saturday morning 7.30am-Midday. Saturday shifts will be covered in a rota with our Parts team at Newcastle.
The Scot JCB Group is made up of Scot JCB, Scot Agri and Stewart Plant Sales. Scot JCB has been supplying and servicing JCB machinery throughout Scotland and the North of England for over 60 years. We sold our first machine in 1956 and have grown into a highly specialised machinery distribution company operating through a network of 14 depots from Huntly in the North East of Scotland to Carnforth in Lancashire. Scot JCB is the largest JCB distributor in the UK and we pride ourselves on providing our customers with world class service.
- Responding to enquiries via phone, email and in person in a timely manner
- Ensuring customer collections and dispatches are dealt with quickly and efficiently
- Ensuring all parts are invoiced, allocated to jobs or processed immediately
- Maintaining safety standards and implementation of company policies and procedures
- Loading and unloading the deliveries
- Picking, packing and putting away stock
- Building and maintaining strong relationships with our customers
- A good understanding of the importance of excellent customer service and building rapport with customers
- Good working knowledge on Microsoft applications
- Flexible and positive attitude with an outgoing approach to work
This is not a reactive order taking role; you must be comfortable selling and upselling in a pro-active manner face to face and by phone.
Competitive salary reviewed yearly, ~39-hour basic working week and competitive overtime rates, Parts bonus scheme, Average holiday pay to reflect overtime worked, 30 days annual leave, increasing with length of service up to a total of 35 days, The option to buy/sell up to 5 days annual leave per year, Health and wellbeing plan - cashback for dentist, opticians, physio and more, Employee Assistance Programme - free counselling and legal advice, Access to high street discounts and savings through Perks, Contributory pension scheme, Life assurance of three times your annual salary, Employee referral programme, JCB in-house training.
Supervisors in Alnwick employer: Scot J C B Limited
Scot JCB is an exceptional employer, offering a dynamic work environment in Alnwick where you can thrive as a Parts Supervisor. With a strong focus on employee growth, competitive salaries, and a comprehensive benefits package including a health and wellbeing plan, generous annual leave, and in-house training, we prioritise your professional development and work-life balance. Join us and be part of a dedicated team that values customer service excellence and fosters a supportive culture.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisors in Alnwick
✨Tip Number 1
Network like a pro! Reach out to current employees at Scot JCB or similar companies on LinkedIn. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and parts management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your knowledge about JCB machines! Brush up on their products and services so you can impress during the interview. It’ll show you’re genuinely interested in the role and the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Supervisors in Alnwick
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Parts Supervisor role. Highlight your experience in managing parts departments and any customer service achievements. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've successfully handled customer enquiries or improved processes in previous jobs. Let your personality shine through!
Showcase Your Customer Service Skills:Since this role is all about building relationships with customers, make sure to emphasise your customer service experience. We love candidates who can demonstrate their ability to upsell and provide excellent service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Scot J C B Limited
✨Know Your Parts
Familiarise yourself with the full range of JCB machines and their parts. Being able to discuss specific parts and their applications will show your expertise and enthusiasm for the role.
✨Customer Service Focus
Prepare examples of how you've built strong relationships with customers in the past. Highlight your proactive approach to upselling and ensuring customer satisfaction, as this is key for the Parts Supervisor position.
✨Showcase Your Flexibility
Be ready to discuss your availability and willingness to work on Saturdays. Emphasising your flexible attitude will demonstrate that you're a team player who can adapt to the needs of the business.
✨Tech Savvy
Brush up on your Microsoft applications skills, as you'll need to manage invoicing and stock efficiently. Mention any relevant experience you have with these tools during the interview to showcase your readiness for the role.
