At a Glance
- Tasks: Lead the Parts Department, ensuring customer needs are met for JCB machinery.
- Company: Join Scot JCB, the largest JCB distributor in the UK with over 60 years of experience.
- Benefits: Enjoy competitive salary, annual leave, health plans, and a bonus scheme.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by providing world-class service and building strong customer relationships.
- Qualifications: Experience in customer service and a proactive sales approach is essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Parts Supervisor to join our team in Alnwick. As a Parts Supervisor, you will be responsible for the day to day running of the Parts Department, where you will be required to identify and satisfy customer equipment requirements for parts across the full range of JCB machines for repair, service or maintenance.
Hours: Monday - Friday, 7.30am-5.30pm, plus Saturday morning 7.30am-Midday. Saturday shifts will be covered in a rota with our Parts team at Newcastle.
The Scot JCB Group is made up of Scot JCB, Scot Agri and Stewart Plant Sales. Scot JCB has been supplying and servicing JCB machinery throughout Scotland and the North of England for over 60 years. We sold our first machine in 1956 and have grown into a highly specialised machinery distribution company operating through a network of 14 depots from Huntly in the North East of Scotland to Carnforth in Lancashire. Scot JCB is the largest JCB distributor in the UK and we pride ourselves on providing our customers with world class service.
- Responding to enquiries via phone, email and in person in a timely manner
- Ensuring customer collections and dispatches are dealt with quickly and efficiently
- Ensuring all parts are invoiced, allocated to jobs or processed immediately
- Maintaining safety standards and implementation of company policies and procedures
- Loading and unloading the deliveries
- Picking, packing and putting away stock
- Building and maintaining strong relationships with our customers
- A good understanding of the importance of excellent customer service and building rapport with customers
- Good working knowledge on Microsoft applications
- Flexible and positive attitude with an outgoing approach to work
This is not a reactive order taking role; you must be comfortable selling and upselling in a pro-active manner face to face and by phone.
Competitive salary reviewed yearly, ~39-hour basic working week and competitive overtime rates, Parts bonus scheme, Average holiday pay to reflect overtime worked, 30 days annual leave, increasing with length of service up to a total of 35 days, The option to buy/sell up to 5 days annual leave per year, Health and wellbeing plan - cashback for dentist, opticians, physio and more, Employee Assistance Programme - free counselling and legal advice, Access to high street discounts and savings through Perks, Contributory pension scheme, Life assurance of three times your annual salary, Employee referral programme, JCB in-house training.
Supervisor (M/W) in Alnwick employer: Scot J C B Limited
Scot JCB is an exceptional employer, offering a dynamic work environment in Alnwick where you can thrive as a Parts Supervisor. With a strong focus on employee growth, competitive salaries, and a comprehensive benefits package including a health and wellbeing plan, generous annual leave, and in-house training, we prioritise your professional development and work-life balance. Join us and be part of a dedicated team that values customer service excellence and fosters a supportive culture.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor (M/W) in Alnwick
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Parts Supervisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your experience aligns with their needs. Practise common interview questions and come up with examples that showcase your skills in customer service and parts management.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great opportunity to reiterate why you’d be a perfect fit for the Parts Supervisor position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team at Scot JCB!
We think you need these skills to ace Supervisor (M/W) in Alnwick
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Parts Supervisor role. Highlight your experience in managing parts departments and any customer service achievements. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've successfully handled customer enquiries or improved processes in previous jobs. Let your personality shine through!
Showcase Your Customer Service Skills:Since this role is all about building relationships with customers, make sure to emphasise your customer service experience. We love candidates who can demonstrate their ability to upsell and provide excellent service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Scot J C B Limited
✨Know Your Parts Inside Out
Make sure you brush up on your knowledge of JCB machines and the parts they require. Familiarise yourself with common customer queries and how to address them. This will show that you're not just a candidate, but someone who genuinely understands the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've built strong relationships with customers in the past. Highlight any experiences where you’ve gone above and beyond to meet their needs. This is crucial for a Parts Supervisor, as excellent customer service is key to success.
✨Demonstrate Your Proactive Selling Approach
Think of ways you can upsell or cross-sell parts based on customer needs. Be ready to discuss strategies you’ve used in previous roles to increase sales. This will illustrate your ability to take initiative and drive results.
✨Be Ready for Practical Scenarios
Expect situational questions that may involve handling customer complaints or managing stock efficiently. Prepare to discuss how you would approach these scenarios, showcasing your problem-solving skills and ability to maintain safety standards.
