At a Glance
- Tasks: Lead the Parts Department, selling to construction and agricultural businesses while ensuring excellent customer service.
- Company: Join Scot JCB, the largest JCB distributor in the UK with over 60 years of experience.
- Benefits: Enjoy a competitive salary, generous holiday, health benefits, and a parts bonus scheme.
- Other info: Flexible working hours with opportunities for career growth and development.
- Why this job: Be a key player in a dynamic team, making a real impact on customer satisfaction.
- Qualifications: Experience in construction or agriculture, strong communication skills, and a proactive sales approach.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an experienced Parts Supervisor to join our team in Alnwick. As a Parts Supervisor, you will be responsible for the day to day running of the Parts Department. You will sell to construction and agricultural businesses; whether they be existing, lapsed, or new customers, where you will be required to identify and satisfy customer equipment requirements for parts across the full range of JCB machines for repair, service or maintenance. This is a vital role in the business as you will be one of the first points of contact with our customers, therefore you must have excellent communication and organisational skills.
Hours: Monday - Friday, 7.30am-5.30pm, plus Saturday morning 7.30am-Midday. Saturday shifts will be covered in a rota with our Parts team at Newcastle.
This role involves:
- Responding to enquiries via phone, email and in person in a timely manner
- Chasing parts, creating Techwebs and following up whilst ensuring the best outcome
- Promoting and pro-actively selling parts to meet customer needs
- Ensuring customer collections and dispatches are dealt with quickly and efficiently
- Supporting our Warranty team by answering enquiries, ensuring accurate storage for Warranty returns and return of goods to supplier when requested
- Supporting the wider team across all aspects of the Parts business by filling in knowledge gaps, answering questions and following processes
- Ensuring all parts are invoiced, allocated to jobs or processed immediately
- Maintaining safety standards and implementation of company policies and procedures
- Working with the Service and Sales teams to supply parts as required
- Loading and unloading the deliveries
- Picking, packing and putting away stock
- Building and maintaining strong relationships with our customers
- Assisting HR with recruitment and employee relations processes
The successful candidate will have:
- Relevant experience within the construction or agriculture industry
- Experience working within a busy Parts department
- The ability to prioritise tasks and work well in a busy environment
- The ability to get on with all different types of people in a fast-paced environment
- A good understanding of the importance of excellent customer service and building rapport with customers
- Good working knowledge on Microsoft applications
- Attention to detail
- Flexible and positive attitude with an outgoing approach to work
- Friendly and approachable manner so you can assist internal and external customers
This is not a reactive order taking role, you must be comfortable selling and upselling in a pro-active manner face to face and by phone.
In return you will receive:
- Competitive salary reviewed yearly
- 39-hour basic working week and competitive overtime rates
- Parts bonus scheme
- Average holiday pay to reflect overtime worked
- 30 days annual leave, increasing with length of service up to a total of 35 days
- The option to buy/sell up to 5 days annual leave per year
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Employee Assistance Programme - free counselling and legal advice
- Access to high street discounts and savings through Perks
- Contributory pension scheme
- Life assurance of three times your annual salary
- Employee referral programme
- JCB in-house training
Parts Supervisor in Alnwick employer: Scot J C B Limited
At Scot JCB, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and customer service excellence. Located in Alnwick, our Parts Supervisor role provides opportunities for professional growth within a leading machinery distribution company, alongside competitive benefits such as a generous holiday allowance, health and wellbeing plans, and a parts bonus scheme. Join us to be part of a dynamic team where your contributions are recognised and rewarded, and where you can build lasting relationships with customers in the construction and agricultural sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Supervisor in Alnwick
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and agriculture sectors. Let them know you're on the lookout for a Parts Supervisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for Parts Supervisor roles and practice your answers. Highlight your experience in busy parts departments and your knack for customer service. We want you to shine!
✨Tip Number 3
Show off your skills! Bring along examples of how you've successfully sold parts or built strong customer relationships in previous roles. This will help us see how you can make an impact at Scot JCB.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Parts Supervisor in Alnwick
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Parts Supervisor role. Highlight your experience in the construction or agriculture industry and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your previous experiences align with what we’re looking for. Don’t forget to show off your communication skills – they’re key for this position!
Showcase Your Customer Service Skills:Since this role involves building strong relationships with customers, make sure to highlight your customer service experience. Share specific examples of how you've gone above and beyond to meet customer needs in the past. We love a proactive approach!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Scot J C B Limited
✨Know Your Parts Inside Out
Make sure you brush up on your knowledge of JCB machines and the parts they require. Familiarise yourself with common issues and solutions in the construction and agricultural sectors. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully communicated with customers in the past, especially in challenging situations. This will demonstrate your ability to build rapport and handle inquiries effectively.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks in a busy environment. Think of specific instances where you managed multiple responsibilities and still met deadlines. This will highlight your ability to keep the Parts Department running smoothly, which is crucial for the role.
✨Prepare for Sales Scenarios
Since upselling is a key part of the job, prepare for potential role-play scenarios where you might need to sell parts to a customer. Think about how you would identify their needs and suggest relevant products. This will showcase your proactive sales approach and understanding of customer service.
