At a Glance
- Tasks: Lead the Parts Department, selling to construction and agricultural businesses while ensuring excellent customer service.
- Company: Join Scot JCB, the largest JCB distributor in the UK with over 60 years of experience.
- Benefits: Enjoy competitive salary, generous holiday, health perks, and a supportive work environment.
- Other info: Flexible working hours with opportunities for career growth and development.
- Why this job: Be a key player in a dynamic team, making a real impact on customer satisfaction.
- Qualifications: Experience in parts sales within construction or agriculture and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Parts Supervisor to join our team in Alnwick. As a Parts Supervisor, you will be responsible for the day to day running of the Parts Department. You will sell to construction and agricultural businesses; whether they be existing, lapsed, or new customers, where you will be required to identify and satisfy customer equipment requirements for parts across the full range of JCB machines for repair, service or maintenance. This is a vital role in the business as you will be one of the first points of contact with our customers, therefore you must have excellent communication and organisational skills.
Hours: Monday - Friday, 7.30am-5.30pm, plus Saturday morning 7.30am-Midday. Saturday shifts will be covered in a rota with our Parts team at Newcastle.
This role involves:
- Responding to enquiries via phone, email and in person in a timely manner
- Chasing parts, creating Techwebs and following up whilst ensuring the best outcome
- Promoting and pro-actively selling parts to meet customer needs
- Ensuring customer collections and dispatches are dealt with quickly and efficiently
- Supporting our Warranty team by answering enquiries, ensuring accurate storage for Warranty returns and return of goods to supplier when requested
- Supporting the wider team across all aspects of the Parts business by filling in knowledge gaps, answering questions and following processes
- Ensuring all parts are invoiced, allocated to jobs or processed immediately
- Maintaining safety standards and implementation of company policies and procedures
- Working with the Service and Sales teams to supply parts as required
- Loading and unloading the deliveries
- Picking, packing and putting away stock
- Building and maintaining strong relationships with our customers
- Assisting HR with recruitment and employee relations processes
The successful candidate will have:
- Relevant experience within the construction or agriculture industry
- Experience working within a busy Parts department
- The ability to prioritise tasks and work well in a busy environment
- The ability to get on with all different types of people in a fast-paced environment
- A good understanding of the importance of excellent customer service and building rapport with customers
- Good working knowledge on Microsoft applications
- Attention to detail
- Flexible and positive attitude with an outgoing approach to work
- Friendly and approachable manner so you can assist internal and external customers
This is not a reactive order taking role, you must be comfortable selling and upselling in a pro-active manner face to face and by phone.
In return you will receive:
- Competitive salary reviewed yearly
- 39-hour basic working week and competitive overtime rates
- Parts bonus scheme
- Average holiday pay to reflect overtime worked
- 30 days annual leave, increasing with length of service up to a total of 35 days
- The option to buy/sell up to 5 days annual leave per year
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Employee Assistance Programme - free counselling and legal advice
- Access to high street discounts and savings through Perks
- Contributory pension scheme
- Life assurance of three times your annual salary
- Employee referral programme
- JCB in-house training
Locations
Parts Supervisor in Alnwick, North East employer: Scot J C B Limited
At Scot JCB, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and customer service excellence. Located in Alnwick, our Parts Supervisor role provides opportunities for professional growth within a leading machinery distribution company, alongside competitive benefits such as a generous holiday allowance, health and wellbeing plans, and a contributory pension scheme. Join us to be part of a dynamic team where your contributions are recognised and rewarded, and where you can build lasting relationships with customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Supervisor in Alnwick, North East
✨Tip Number 1
Get to know the company inside out! Research Scot JCB and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it's crucial to convey information clearly and confidently. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your sales skills! Be ready to discuss how you've successfully upsold or promoted products in the past. Think of specific examples where you identified customer needs and provided solutions—this will make you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and tech-savvy, which is exactly what we’re looking for in a Parts Supervisor.
We think you need these skills to ace Parts Supervisor in Alnwick, North East
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Parts Supervisor role. Highlight your experience in the construction or agriculture industry and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your previous experiences have prepared you for this position. Don’t forget to mention your passion for customer service and building relationships.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, make sure to showcase your excellent communication skills in your application. Whether it's through your writing style or examples of past experiences, we want to see how you connect with people!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Scot JCB!
How to prepare for a job interview at Scot J C B Limited
✨Know Your Parts Inside Out
Before the interview, brush up on your knowledge of JCB machines and the parts they require. Familiarise yourself with common issues and solutions in the construction and agricultural sectors. This will not only show your expertise but also demonstrate your proactive approach to customer service.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with customers, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully communicated with clients in the past, especially in challenging situations. This will highlight your ability to build rapport and handle enquiries effectively.
✨Demonstrate Your Organisational Skills
Think about how you manage your time and tasks in a busy environment. Be ready to discuss specific strategies you use to prioritise work and ensure efficiency. Mention any tools or methods you employ to keep track of orders and customer requests, as this is crucial for the Parts Supervisor role.
✨Prepare for Sales Scenarios
Since the job requires a proactive selling approach, prepare for potential role-play scenarios where you might need to upsell parts to a customer. Think about how you would identify their needs and suggest additional products. This will showcase your sales skills and understanding of customer requirements.
