Operations Manager (Peterhead)

Operations Manager (Peterhead)

Job Reference: REC00129

About The Role

The Facility General Manager holds full profit and loss accountability for the site and is the senior leader on the ground for safety, delivery, quality, cost and people. The role runs the facility as a business: setting the annual plan and budget, converting the order book into delivered work, controlling cost and working capital, and investing in plant, facilities and capability. The Facility General Manager leads the site management team, represents the company locally with clients, regulators and the community, and works with regional sales, commercial and support functions to grow the facility's revenue and margin.

Responsibilities

Ensure that all work is carried out in accordance with company policies, procedures, standards, and work instructions.

Profit & Loss Accountability

• Own the facility profit and loss: revenue, gross margin, overhead, EBITDA and return on the assets employed.
• Prepare, agree and deliver the annual budget and monthly forecast; explain variances and act on them.
• Control working capital at the site, including WIP, stock, invoicing and support to collections.
• Build and justify CAPEX business cases, and deliver the benefits committed to in them.

Health, Safety & Environmental Leadership

• Accountable for the safety of everyone on site, including visitors, contractors and client representatives.
• Lead the site safety programme: risk assessment, permit and control of work, inspections, tours and safety meetings.
• Ensure statutory compliance for the premises, plant and activities, and maintain emergency response arrangements.

Service & Project Delivery

• Accountable for delivery of all workshop and site-based work to schedule, cost, quality and scope.
• Own planning, scheduling and job control at the facility so that promised dates are set realistically and met.
• Manage escalations and recovery plans, and keep clients informed where delivery is at risk.

Resource, Plant & Facilities Management

• Plan manpower, shift patterns and capacity against the order book and forecast demand.
• Ensure plant, tooling, test equipment and facilities are maintained, calibrated, insured and fit for purpose.
• Manage the site premises, utilities, security and housekeeping, and the associated service contracts.

Quality & Continuous Improvement

• Ensure all work meets quality standards, client specifications and applicable codes.
• Own the site response to non-conformances, rework and customer complaints, including root cause and corrective action.
• Apply lean and structured problem solving to improve productivity and maintain accurate use of the ERP as the single source of operational data.

Supply Chain & Subcontractors

• Work with procurement to secure materials and services at the right cost, quality and lead time, and manage site inventory levels.
• Select and performance-manage local subcontractors and service providers within the DOA.

Commercial & Customer Management

• Act as the senior local point of contact for clients and build relationships that protect and grow the facility's work.
• Support tendering and estimating with realistic labour hours, lead times and operational risk input, and approve quotations within the DOA.
• Identify local growth opportunities and work with sales and commercial to convert them.

Team Leadership & Development

• Lead, develop and hold to account the site management team, including supervisors and support staff.
• Plan resourcing, recruitment, training and succession for the facility, working with HR on employee relations matters.
• Foster a culture of collaboration, accountability and continuous improvement across the site.

Risk, Compliance & Business Continuity

• Maintain compliance with legislation, client requirements and management system certifications (ISO 9001, ISO 14001, ISO 45001).
• Identify site risks and maintain business continuity plans, including single points of failure in plant and people.
• Host client and certification audits, and close out findings on time.

Any other reasonable duties as required to meet the needs of the business.

Qualifications

• Degree in an engineering discipline, or in business or operations management, is a prerequisite for this role. An equivalent time-served technical qualification with substantial operational management experience will be considered.
• Recognised health and safety qualification (for example IOSH or NEBOSH) is desirable.
• Formal continuous improvement, project management or leadership qualification is desirable.

Experience

• Minimum 8 years' experience in an engineering, manufacturing or industrial services environment, including at least 3 years managing a facility, workshop or operational department.
• Demonstrable accountability for a profit and loss, budget or cost centre, including forecasting and variance management.
• Track record of delivering measurable improvement in safety, quality, delivery performance and cost.
• Experience of leading a workforce through supervisors, including planning, capacity management and employee relations.
• Experience of working to client and industry standards in a regulated, safety-critical environment.
• Experience of managing subcontractors, supply chain and site facilities.
• Previous experience in valves and the valve market is preferable.
• Previous experience within Score Group would be advantageous.

Skills & Behaviours

• Excellent general management and organisational skills.
• Strong leadership skills are essential, with the ability to build trust at all levels within the Group.
• Proven analytical and complex problem-solving skills and abilities.
• Working knowledge and understanding of financial reporting principles, budgeting, cost control and profit and loss management.
• Proven technical knowledge of engineering service operations and the associated service offerings.
• Ability to motivate, lead and influence teams, other colleagues, customers and vendors.
• Strong internal and external stakeholder management skills are essential.
• Excellent verbal and written communication skills.
• Proven ability to lead confidently and deal with people issues.
• Excellent organisation, negotiation, time management and planning skills.
• Excellent working knowledge and experience with IT systems, including ERP and operational reporting tools.
• Visible, hands-on leadership style with the credibility to lead a workshop and field-based workforce.
• Self-starter with the ability to lead high-value initiatives to conclusion.
• Sound understanding of the energy and industrial services sector.
• Self-motivation, enthusiastic and committed to delivering.
• Ability to be proactive, pragmatic and deliver results.
• Flexibility in approach to work commitment, including out of hours support and travel to client sites.
• Proven commercial and leadership abilities.

Opportunity for all

We welcome applications from all and appoint based on merit. We’re committed to promoting diversity and inclusion throughout our organisation and remain committed to developing an open-minded, global culture.

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