Customer Account Engineer in Hull

At an exciting time to join Score’s team based in Hull, we are looking for a Customer Account Engineer to be the main interface between Score Group and their clients. This role is based at the Saltend Chemical Park, Saltend Lane, Hull. This is a fantastic opportunity for a driven individual with a sound technical knowledge and a good commercial acumen. The successful candidate will be a great communicator with proven experience in stakeholder management both internally and externally.

Responsibilities

• Ensure all work is carried out in accordance with company policies, procedures, standards and work instructions.
• Provide immediate support to all disciplines and interface function for all aspects of Score and customer organisations for all related activities.
• Maximisation of all opportunities and development of contractual work scope to continuously improve the working relationships with customer base.
• Coordination of the planning process and contract performance to ensure delivery against contractual and internal KPIs and monthly/quarterly performance meetings.
• Attendance at client’s premises on a weekly or bi-weekly basis as required by the client including the promotion of Score Group services and new technologies.
• Management of all new supply activities including approval of purchase requisitions, documentation (Pro-Arc), maintenance of client specific requirements and resolution QA queries.
• Management and reporting of all PSV recertification and campaign activities.
• Management and reporting of general valve, actuator and PSV repair activities.
• Management, planning, preparation, and execution of all offshore work and compiling of CTRs, initial work packs and approval/submittal of close out reports.
• Approval of all invoicing in accordance with the authorisation limits & financial review of job performance.
• Approval, accuracy, and submission of status reports as per client’s requirements.
• Submission and checking of monthly or quarterly performance reports as required within the applicable contracts.
• Management of work in progress (WIP) and ensuring the document is maintained and up to date at all times.
• Management and updating of the Score Internal client Contract Management Plans.
• Any other reasonable duties as required to meet the needs of the business.

Qualifications & Experience

• Experience in a technical or engineering environment (ideally within the valve industry) although not essential.
• Experience in a previous focal point or customer support role.
• Sound working knowledge of MS Office packages, including Word, Excel and PowerPoint.

Behaviours and Skills

• Professional approach appropriate to the role.
• Good oral and written communication skills.
• Produces good quality work in a timely manner.
• Team worker, supportive, adaptable, accepts challenge, pro-active.
• Sound organisational skills and structured working methods.
• Integrity, open, honest, enthusiastic and a good team player.

About Us

With facilities in over thirty locations spanning five continents, Score employs more than 2000 people, including 230 apprentices. The development of future talent is at the heart of everything we do. A global leader in valves, emissions management and gas turbine solutions, the provision of an extensive range of services across multiple global markets makes Score a dynamic workplace where no two days are the same. Combining the legacy of 40+ years’ industry experience with ever-evolving ideas and innovation, our energetic team is working together to make a real difference in the journey towards a sustainable future and we’re always ready to embrace fresh ideas and talent.

If you like the sound of an attractive salary, contributory pension, an excellent benefits package, and the opportunity to work as part of a global organisation that’s passionate about people development, we’d love to hear from you!

Application Process

Are you the right person to play an integral part in that journey? If you wish to apply, please send your CV, quoting job reference EUR-25-033 and Project Engineer, to careers@score-group.com.

Opportunity for all

We welcome applications from all and appoint based on merit. We’re committed to promoting diversity and inclusion throughout our organisation and remain committed to developing an open-minded, global culture.