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For Companies At a Glance
- Tasks: Manage client relationships and ensure top-notch service delivery.
- Company: Join Score, a global leader in valves and emissions management with over 2000 employees.
- Benefits: Enjoy an attractive salary, pension contributions, and a fantastic benefits package.
- Why this job: Be part of a dynamic team making a real impact towards a sustainable future.
- Qualifications: HND or HNC in Engineering preferred; experience in a relevant industry is a plus.
- Other info: Opportunity to work globally and embrace fresh ideas in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
About the Role
The Customer Account Engineer acts as the main interface between the company and the client. They will have a defined client portfolio and will be responsible for managing the overall service to the client.
Responsibilities
- Ensure all work is carried out in accordance with company policies, procedures, standards and work instructions
- Provide immediate support to all disciplines and interface function for all aspects of Score and customer organisations for all related activities
- Maximisation of all opportunities and development of contractual work scope to continuously improve the working relationships with customer base
- Coordination of the planning process and contract performance to ensure delivery against contractual and internal KPI’s and monthly/quarterly performance meetings
- Attendance at clients premises on a weekly or bi-weekly basis as required by the client including the promotion of Score Group of services and new technologies
- Management and maintenance of client specific requirements documents
- Manage all Quotations Quoted Awaiting Authorisation through to conversion or closure
- Management and reporting of all PSV recertification and campaign activities
- Management and reporting of general valve and actuator repair activities
- Management, planning, preparation and execution of all offshore/site work including approval of and submission of work packs and close out reports
- Approval, accuracy and submission of status reports as per clients requirements
- Submission and checking of monthly or quarterly performance reports as required within the applicable contracts
- Management and updating of the Score Internal client Contract Management Plans
- Deputise for the Customer Account Manager when not in the office
Qualifications
- HND Qualification (desirable) in an Engineering Discipline or experience in a relevant industry of hands-on learning and a able to show a level of skills proficiency in areas covered within this job description
- HNC in an Engineering Discipline
- Sound working knowledge of MS Office package – Word, Excel & PowerPoint.
- Sound working knowledge of ERP systems
Skills and Behaviors
- Personal Presentation:Professional approach appropriate to the role.
- Communication Presentation:Good oral and written communication skills.
- Work Presentation:Produces good quality work in a timely manner.
- Interpersonal:Team worker, supportive, adaptable, accepts challenge, pro-active.
- Self-Management:Sound organisational skills and structured working methods.
- Personal Disposition:Integrity, open, honest, enthusiastic and a good team player.
About Us
With facilities in over thirty locations spanning five continents, Score employs more than 2000 people, including 230 apprentices. The development of future talent is at the heart of everything we do. A global leader in valves, emissions management and gas turbine solutions, the provision of an extensive range of services across multiple global markets makes Score a dynamic workplace where no two days are the same. Combining the legacy of 40+ years’ industry experience with ever-evolving ideas and innovation, our energetic team is working together to make a real difference in the journey towards a sustainable future and we’re always ready to embrace fresh ideas and talent.
If you like the sound of an attractive salary, contributory pension, an excellent benefits package, and the opportunity to work as part of a global organisation that’s passionate about people development, we’d love to hear from you!
Application Process
If you wish to apply, please send your CV, quoting job reference EUR-25-019 and Customer Account Engineer, to careers@score-group.com
Customer Account Engineer employer: Score Group
Contact Detail:
Score Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Engineer
✨Tip Number 1
Familiarise yourself with the specific needs and challenges of the clients you will be managing. Research their industry, recent projects, and any news related to them. This knowledge will help you demonstrate your understanding of their requirements during interviews.
✨Tip Number 2
Network with professionals in the engineering and customer service sectors. Attend industry events or join relevant online forums to connect with people who can provide insights into the role and potentially refer you to opportunities within Score.
✨Tip Number 3
Prepare to discuss your experience with client management and how you've successfully handled similar responsibilities in the past. Be ready to share specific examples that highlight your problem-solving skills and ability to maintain strong client relationships.
✨Tip Number 4
Showcase your proficiency in MS Office and ERP systems by being prepared to discuss how you've used these tools in previous roles. Highlight any specific projects where your technical skills contributed to successful outcomes, as this will align well with the job requirements.
We think you need these skills to ace Customer Account Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Account Engineer role. Emphasise your engineering qualifications, client management experience, and any specific achievements in similar positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company and the role. Mention how your skills and experiences make you a perfect fit for managing client relationships and delivering on contractual obligations.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description such as communication, organisational skills, and proficiency in MS Office and ERP systems. Provide examples of how you've demonstrated these skills in past roles.
Follow Application Instructions: Ensure you include the job reference EUR-25-019 in your application as specified. Double-check that all required documents are attached and that your application is formatted professionally before submitting it through our website.
How to prepare for a job interview at Score Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Account Engineer. Familiarise yourself with how to manage client portfolios and ensure service delivery, as this will be key in demonstrating your suitability for the role.
✨Showcase Your Communication Skills
Since this role involves acting as the main interface between the company and clients, it's crucial to highlight your communication skills. Prepare examples of how you've effectively communicated with clients or team members in the past.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss situations where you've had to solve problems or improve processes. This will show your potential employer that you can handle the challenges that come with managing client relationships and contract performance.
✨Prepare Questions for Them
Have a few thoughtful questions prepared to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values, especially regarding personal development and teamwork.
