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For Companies At a Glance
- Tasks: Be the key link between Score Group and clients, ensuring smooth operations and communication.
- Company: Join a dynamic team at Score Group in Hull, known for innovation and collaboration.
- Benefits: Competitive salary, career growth, and opportunities to work with cutting-edge technologies.
- Why this job: Make a real impact by enhancing client relationships and driving project success.
- Qualifications: Technical knowledge, strong communication skills, and experience in stakeholder management.
- Other info: Exciting role with opportunities for offshore work and professional development.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
At an exciting time to join Score’s team based in Hull, we are looking for a Customer Account Engineer to be the main interface between Score Group and their clients. This role is based at the Saltend Chemical Park, Saltend Lane, Hull. This is a fantastic opportunity for a driven individual with a sound technical knowledge and a good commercial acumen. The successful candidate will be a great communicator with proven experience in stakeholder management both internally and externally.
Responsibilities
- Ensure all work is carried out in accordance with company policies, procedures, standards and work instructions.
- Provide immediate support to all disciplines and interface function for all aspects of Score and customer organisations for all related activities.
- Maximisation of all opportunities and development of contractual work scope to continuously improve the working relationships with customer base.
- Coordination of the planning process and contract performance to ensure delivery against contractual and internal KPI’s and monthly/quarterly performance meetings.
- Attendance at client’s premises on a weekly or bi-weekly basis as required by the client including the promotion of Score Group of services and new technologies.
- Management of all new supply activities including approval of purchase requisitions, documentation (Pro-Arc), maintenance of client specific requirements and resolution QA queries.
- Management and reporting of all PSV recertification and campaign activities.
- Management and reporting of general valve, actuator and PSV repair activities.
- Management, planning, preparation, and execution of all offshore work and compiling of CTR’s, initial work packs and approval / submittal of close out reports.
- Approval of all invoicing in accordance with the authorisation limits.
Customer Account Engineer employer: Score Group
Contact Detail:
Score Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Score Group on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Score Group’s projects and values. Show us that you’re not just another candidate; demonstrate how your skills align with their mission and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! As a Customer Account Engineer, you'll need to be a great communicator. Role-play common interview questions with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Account Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Account Engineer role. Highlight your technical knowledge and commercial acumen, as these are key for us. Use specific examples from your experience that showcase your stakeholder management skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining Score Group and how you can contribute to our team. Be sure to mention your communication skills and any relevant experiences that align with the job description.
Showcase Your Achievements: When detailing your past roles, focus on achievements rather than just responsibilities. Quantify your successes where possible, like improving client relationships or meeting KPIs. This will help us see the impact you've made in previous positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Score Group
✨Know Your Technical Stuff
As a Customer Account Engineer, you'll need to showcase your technical knowledge. Brush up on relevant technologies and processes related to Score Group's services. Be ready to discuss how your expertise can benefit their clients.
✨Master Stakeholder Management
Since this role involves a lot of communication with both internal teams and clients, prepare examples of how you've successfully managed stakeholders in the past. Highlight your ability to build relationships and resolve conflicts effectively.
✨Understand the Company Culture
Familiarise yourself with Score Group’s values and work culture. This will help you align your answers with what they’re looking for. Show that you’re not just a fit for the role, but also for the team.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, especially around contract performance and client interactions. Think of scenarios from your past experience where you’ve had to think on your feet and deliver results.