Senior Claims Analyst - Marine

The Claims Analyst team works in close partnership with SCOR’s Operations, Claims and Technical Accounting Teams in line with SCOR’s claims handling philosophy. The Senior Claims Analyst will have assigned accounts/Lines of Business and is primarily responsible for independently reviewing, validating, adjusting (within authority) or routing (re)insurance claims to ensure they are handled accurately, fairly, and in line with policy terms, authority limits, and regulatory expectations.

This client-focused position requires a strong level of proficiency in Marine, including Hull & Machinery and Cargo, with previous claims handling experience required. Individuals will be responsible for autonomously managing a caseload of low-to-mid value & complexity claims, delivering excellent customer service to stakeholders and clients, and being able to recognise claims issues which require escalation to Claims Experts or Management.

In addition to this core function, the Senior Claims Analyst is a senior member of staff providing the first line of triage/support for the Claims Analyst Team, supporting Claims Experts in monitoring and performance of the claims portfolio under management, providing system & process subject matter expertise, and regularly communicating with internal or external stakeholders (e.g., claims experts, management, accounting, underwriters, brokers etc.).

Responsibilities

• Perform an FNOL (First Notice of Loss) review on incoming claims on assigned accounts/Lines of Business as part of a continual triage of the loss.
• Review contracts/policies and backup documentation to confirm coverage under the policy.
• Assess and determine low-to-mid complexity, risk, and/or value claims in line with policy terms, procedures, and authority limits, applying sound technical judgement to reach fair, proportionate, and defensible outcomes.
• Identify claims that are complex, unusual, or high-risk, recognising and referring all claims which require further review by others within the claim department.
• Handling, closing and/or following up on all claims assigned, both manually and electronically.
• Transacting on assigned claims within their authority including setting reserves and authorising payments.
• Produce clear, accurate case notes explaining decisions and rationale ensuring all claim files are complete, well-structured and audit-ready.
• Collaborating and assisting in the account management of assigned accounts/lines of business.
• Act as an escalation point for more complex cases from other analysts or team leaders.
• Anticipating client needs and expectations and delivering superior customer service.
• Working effectively with others within the claim department to ensure prompt turnaround and response to clients, brokers and outside vendors.
• Provide technical advice and direction to developing Claims Analysts.

Quality & Governance

• Demonstrate consistently strong Quality Assurance (QA) outcomes, acting as a quality benchmark within the function.
• Support quality assurance activity by reviewing themes, root causes, and improvement actions.
• Ensure claims files meet governance, documentation, and audit standards.
• Participate in Audit Committees as required.
• Contribute to updates of guidance, procedures, and decision frameworks.

Performance & Delivery

• Manage workload effectively to meet service level agreements (SLAs) without compromising quality.
• Balance productivity with technical accuracy and risk management.
• Identify opportunities to improve claims processes, controls, or guidance.
• Lead, participate or support change initiatives, system enhancements, and transformation activity.

Qualifications

• At least 3 years of Claims management experience, with claims emanating from standard Marine lines of business; experience in other lines of business is a plus.
• Competency with claim handling systems and processes.
• Strong understanding of claims governance, controls, and quality standards.
• Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely.
• Data-driven mindset with experience using MI to manage performance and risk.
• Flexibility and adaptability required in order to manage volume.
• Excellent time management skills and ability to multi-task and set priorities.

Required Education

• University/College Degree preferred.
• Industry certification/designation a plus.

SCOR supports inclusion and the diversity of talents, and all positions are open to people with disabilities.