At a Glance
- Tasks: Lead client onboarding and manage SaaS integration projects for a seamless customer experience.
- Company: Join a forward-thinking digital insurance company focused on customer success.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Embrace a collaborative atmosphere with a focus on continuous improvement.
- Why this job: Make a real impact by enhancing client experiences in a dynamic digital environment.
- Qualifications: Experience in project management and SaaS integration with strong communication skills.
The predicted salary is between 45000 - 55000 € per year.
We are seeking a Technical Customer Success Manager to lead client onboarding and ensure a high-quality customer experience in the digital insurance sector. The role includes managing SaaS integration projects, coordinating between clients and internal teams, and contributing to the continuous improvement of tools and processes.
The ideal candidate brings experience in SaaS project management, along with strong skills in technical integration, documentation, and communication. As a Technical Customer Success Manager, you will support clients throughout their journey and help deliver a simple, seamless, and positive experience. You will work closely with internal teams to understand client needs, support solution implementation, and help evolve practices in the service of customers. This role is well‑suited to organized, collaborative professionals who enjoy coordination, communication, and problem‑solving in a digital environment.
Key responsibilities include:
- Lead and coordinate projects involving clients and internal teams, ensuring smooth execution.
- Support onboarding, integrations, and solution deployment while anticipating key points of attention.
- Own and manage the lifecycle of integration‑related support cases, ensuring timely resolution and high customer satisfaction.
- Lead and manage digital projects from inception to completion, ensuring alignment with strategic goals.
- Understand client needs, facilitate communication, and ensure clear, consistent follow‑up.
- Contribute to documentation, useful content, and the sharing of best practices.
- Support the continuous improvement of processes, tools, and ways of working.
Candidate profile:
- Experience in project management, SaaS integration, or client‑facing roles.
- Good understanding of software integrations, APIs, cloud environments, and digital technologies.
- Ability to analyze needs, solve problems, and coordinate with a range of stakeholders.
- Knowledge of agile methods and structured project management approaches.
- Comfortable with documentation, client communication, and process improvement.
- Proficiency with tools such as Jira, Confluence, SharePoint, and Power BI.
- French language would be considered an asset.
Required Education:
- Bachelor's or Master's degree or equivalent.
SCOR supports inclusion and the diversity of talents, and all positions are open to people with disabilities.
Technical Customer Success Manager in London employer: SCOR
At SCOR, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the digital insurance sector. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that values diverse talents, ensuring that every team member can thrive and contribute meaningfully. Located in the UK, we provide a unique chance to engage with cutting-edge technology while making a significant impact on client success and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the digital insurance sector and let them know you're on the lookout for a Technical Customer Success Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your skills! When you get the chance to chat with potential employers, highlight your experience in SaaS project management and technical integration. Be ready to share specific examples of how you've successfully managed client onboarding and improved processes in the past.
✨Tip Number 3
Prepare for interviews by researching the company and its tools. Familiarise yourself with their products and services, especially if they use platforms like Jira or Power BI. This will help you demonstrate your understanding of their needs and how you can contribute to their success.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace Technical Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Customer Success Manager role. Highlight your experience in SaaS project management and technical integration, as these are key aspects we’re looking for.
Showcase Your Communication Skills:Since this role involves a lot of client interaction, it’s important to demonstrate your communication skills. Use clear and concise language in your application to reflect how you would communicate with clients and internal teams.
Highlight Problem-Solving Experience:We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous roles, especially in digital environments or during project management.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at SCOR
✨Know Your SaaS Inside Out
Make sure you brush up on your knowledge of SaaS integration and project management. Be ready to discuss specific tools like Jira and Confluence, and how you've used them in past roles. This will show that you’re not just familiar with the concepts but can also apply them effectively.
✨Showcase Your Communication Skills
As a Technical Customer Success Manager, communication is key. Prepare examples of how you've successfully coordinated between clients and internal teams in the past. Highlight any challenges you faced and how you overcame them to ensure a smooth onboarding experience.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you had to analyse client needs and solve problems quickly. Be ready to share these stories during the interview, focusing on your thought process and the outcomes. This will illustrate your ability to handle the dynamic nature of the role.
✨Prepare for Process Improvement Discussions
The role involves contributing to continuous improvement, so come prepared with ideas on how processes can be enhanced. Research common pain points in digital insurance and think about how you could address them. This shows initiative and a proactive mindset.
