Senior Claims Expert in London

To provide an efficient and effective claims service, which meets the identified needs of customers, whilst supporting the business plan by handling and coordinating to the highest technical standard claim-related duties, in order to achieve for cedants and the Company the most cost-effective settlement of those claims consistent with SCOR’s claims handling philosophy and our customer focused approach.

Assist in the creation of an “optimal” Property and Casualty Claims organisation, building on the resources in the network of Hubs in order to create a market leading service proposition to both external clients and internal stakeholders.

As a member of SCOR Global P&C’s worldwide Claims Department the Senior Claims Expert will:

• Manage a portfolio of Reinsurance Treaty Claims from business predominantly underwritten in London and Zurich, mostly via London based brokers.
• Primarily responsible for a portfolio of complex losses emanating from the Property, Casualty, Marine and Aviation lines of business with likely support being provided to expanding books of business including Alternative Solutions (for example, adverse development covers).
• Handle and manage the largest and most complex losses emanating from the Property, Casualty, Marine and Aviation lines of business.
• Comply with reporting and control duties towards Claims Management.
• Evaluating, developing, reporting on and resolving complex and/or higher value individual claims, ensuring Underwriters are advised of any contractual/legal issues.
• Approving financial transactions on claims within his/her authority.
• Deliver on the division’s annual audit/review plan both locally and on major accounts, to support the underwriting and actuarial reserving process.
• Anticipate client needs and expectations and deliver superior customer service.
• Collaborating and assisting in account management, including the regular engagement with clients, often working alongside other senior internal stakeholders.
• Analyse loss and expense trends on loss portfolios and assist in the development and implementation of plans to improve results.
• Work effectively with others within the Claims department, particularly with other Claim Experts and those staffing the Claim administration unit, to ensure prompt turnaround and response to clients.
• Work closely and effectively with other internal stakeholders including Underwriters and Actuarial, providing support and insight when required and appropriate.
• Maintain regular contact with clients and brokers under the guidance of Head of UK and ME&A Treaty Claims.
• Liaise and support the claims departments in other SCOR EMEA hubs/branches as required and appropriate.
• Keep abreast of claim and industry developments/trends to maintain a high level of expertise.
• Collaborate and assist in account management, often with other internal department representatives including Underwriters, TA (Technical Accounting), Pricing and Reserving Actuaries.
• Assist in broad analysis of the claims portfolio, including monitoring of potential exposures (‘watchlist’) and reviewing appropriateness of historical reserves (‘statics’).
• Review clauses and wordings in co-operation with Underwriting and the Legal Department.
• Demonstrate commitment for achieving team objectives and plan and adjust work activities accordingly.
• Coach, mentor and assist in the training of more junior claim staff where appropriate and when instructed.
• Participate in projects as required.
• Manage company resources responsibly and effectively.

Experience

• Senior insurance/reinsurance professional Claims handling.
• Extensive experience of the markets and practices within responsibility.
• Experience of managing complex claims within assigned business areas.
• Demonstrate high level of technical competence in the managing and evaluation of claims.
• Knowledge of insurance regulation and legislation across affected jurisdictions.

Competencies

• Excellent knowledge of legal principles, policy wordings and insurance market practice relevant to the management, handling and reserving of claims.
• Good IT skills including Word, Excel and Power Point.
• Excellent interpersonal and communication skills.
• Trustworthy, honest, high ethical and personal standards.
• Outcome focused, self-motivated, enthusiastic and energetic.

Required Education

• University degree or equivalent further educational qualification from a recognised university or college or alternatively, solid working experience in the industry.
• Relevant professional qualification (preferred but not essential).
• Further vocational training as appropriate.