P&C Operations Trainee in London

As a trainee, you will have the following duties and responsibilities:

• Partner with P&C Operations teams to understand what colleagues need (and when) to run processes well, and translate that into clear documentation requirements.
• Learn SCOR’s approach to information architecture (how we organise, label and publish content) and apply it so people can quickly find the right guidance.
• Work with the team to simplify technical and operational information (process steps, controls, roles and responsibilities) into practical guidance for end users.
• Edit and proofread content before review by process owners (accuracy, structure, tone, and alignment to SCOR standards).
• Create high-quality documentation, guides and tutorials (e.g., new ways of working, process improvements, governance and controls).
• Keep content up to date by refreshing documentation when processes, tools or governance change, and by applying version control and clear change notes.
• Mentorship from P&C Operations colleagues and exposure to how an international (re)insurer runs its core processes.
• A strong writing portfolio of real business deliverables (process guides, FAQs, communications and playbooks).

What you will gain:

• Hands-on experience with information architecture and collaboration tools (e.g., SharePoint and Teams), plus exposure to process mapping / process engineering ways of working.

Responsibilities:

• Documentation Creation: Create and update user manuals, how-to guides, FAQs and operational playbooks that support consistent ways of working across P&C.
• Collaboration: Work with subject matter experts (SMEs), leaders and managers to gather inputs, understand processes/tools and capture decisions in clear written guidance.
• Editing & Proofreading: Review content for accuracy, plain-English readability, consistency, and alignment with SCOR standards.
• Content management: Maintain documentation libraries (e.g., SharePoint), keep content current, and support simple governance (owners, review dates, version history).
• Visual aids: Create or update supporting visuals (e.g., screenshots, simple diagrams, process flows) to make guidance easier to follow.
• User focus: Sense-check content with end users, gather feedback, and improve wording and structure so guidance is genuinely usable.

Qualifications:

• Required experience & competencies: Evidence of strong capability in written communications in English (e.g., through study, training, work experience).
• The confidence to ask questions, run short interviews and clarify information with stakeholders.
• Attention to detail: You can spot inconsistencies, keep facts straight and take pride in producing accurate, well-structured content.
• Structured thinking: You can break down a process into clear steps, define terms and write in a way that helps people take action. You work independently with minimal instruction: you look for answers first (using existing documentation and asking thoughtful questions), and you know when to escalate or ask for help to keep work moving.

Desirable:

• Curiosity about (re)insurance and an interest in how operational, process design and governance help a business run well (ideally you will have had relevant working experience in a similar environment).

Education (preferred, not required):

• No specific education background is required. We welcome all applications. What matters is evidence of strong writing and communication skills and a clear interest in applying those skills in a role like this at SCOR (for example: documentation you have created for a business or project, process or operational content you have written, a portfolio, relevant training/certifications, or a well-explained motivation for working in (re)insurance operations).