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- Tasks: Support client onboarding and ensure satisfaction in the digital insurance sector.
- Company: Join SCOR, a leading global reinsurer with a collaborative culture.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Why this job: Make a real impact by connecting clients with innovative SaaS solutions.
- Qualifications: Experience in SaaS project management and strong communication skills in French.
- Other info: Embrace diversity and inclusion in a dynamic, international team.
The predicted salary is between 50000 - 65000 ÂŁ per year.
We are seeking a Customer Success Manager to support client onboarding and ensure satisfaction within the digital insurance sector. The role involves overseeing SaaS integration projects, acting as a liaison between clients and internal teams, and contributing to the continuous improvement of tools and processes.
The ideal candidate will have proven experience managing SaaS projects, strong technical integration skills, proficiency in documentation, and excellent communication abilities (fluency in French is required, and Spanish is an advantage). Familiarity with tools such as Jira, Confluence and Power BI is also essential.
As Customer Success Manager, you will play an essential role in managing integration‑related support cases, ensuring smooth onboarding, and maintaining high customer satisfaction. The ideal candidate will have a deep understanding of SaaS platforms, technical integrations, and customer‑centric project delivery and is able to connect people and technology.
This Customer Success Manager has a broad remit encompassing - but not limited to - the work areas below:
- Define the goals, scope, budget, and resources of a project with all stakeholders.
- Own and manage the lifecycle of integration‑related support cases, ensuring timely resolution and high customer satisfaction.
- Serve as the primary liaison between clients and internal teams (engineering, product, configuration, support) to resolve technical and integration challenges.
- Understand each client’s architecture and business processes to guide integration best practices and identify potential friction points.
- Collaborate with implementation teams to ensure smooth onboarding and handover of integration cases.
- Monitor and report on integration health, usage patterns, and case trends to proactively address issues.
- Maintain detailed documentation of integration scenarios, resolutions, and lessons learned to support continuous improvement.
- Contribute to the development of integration playbooks, knowledge base articles, and self‑service tools.
- Support change management efforts when clients update their systems or workflows that impact the SaaS integration.
- Lead and manage digital projects from inception to completion, ensuring alignment with strategic goals.
- Oversee the implementation and lifecycle of SaaS software solutions, ensuring seamless integration and user adoption.
- Establish and optimize project management processes and workflows to enhance efficiency and scalability.
- Collaborate with cross‑functional technical teams to ensure technological feasibility and innovation in project delivery.
- Facilitate communication between project participants and translate complex requirements for non‑technical stakeholders.
- Provide regular progress reports and maintain proactive communication with clients.
- Collaborate with project managers to improve processes and make sure to optimize for client delivery.
Job Responsibilities:
- Strong understanding of software integration, APIs, and cloud‑based platforms.
- Ability to analyse technical issues and coordinate cross‑functional teams to resolve them.
- Familiarity with change management practices in a SaaS environment.
- Strong drafting skills for functional documentation and client communication.
- Ability to set up and refine operational processes in dynamic environments.
- Understanding of modern technology stacks and software development practices.
- Excellent communication skills in French, Spanish is a nice to have.
Required experience & competencies:
- You have several years of solid experience in project management, particularly in the technical integration of SaaS solutions, operational management of the solution lifecycle, or client‑facing roles within a SaaS company.
- You are proficient in agile methodologies as well as structured project management, such as the V‑Model approach, and apply them in your professional practice.
- You have experience in documenting processes and creating support materials.
- You possess in‑depth knowledge of various tools, including Jira, Confluence, SharePoint, and Power BI.
Required Education:
- Bachelor's or Master's degree or equivalent.
Customer Success Manager in London employer: SCOR
Contact Detail:
SCOR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at SCOR or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer success and SaaS integration. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies that highlight your experience with SaaS projects and technical integrations. This will give you an edge and demonstrate your expertise to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Off Your SaaS Skills: Make sure to highlight your experience with SaaS projects in your application. We want to see how you've managed integrations and supported clients in the past, so don’t hold back on those details!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the point!
Tailor Your Application: Take the time to customise your application for this role. Mention specific tools like Jira and Confluence, and relate your experience to the responsibilities listed in the job description. It shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it makes the process smoother for both of us!
How to prepare for a job interview at SCOR
✨Know Your SaaS Inside Out
Make sure you have a solid understanding of SaaS platforms and technical integrations. Brush up on your knowledge of APIs and cloud-based solutions, as you'll need to demonstrate your expertise in these areas during the interview.
✨Showcase Your Communication Skills
Since this role requires excellent communication abilities, especially in French, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated complex technical information to non-technical stakeholders in the past.
✨Familiarise Yourself with Key Tools
Get comfortable with tools like Jira, Confluence, and Power BI before the interview. Be ready to discuss how you've used these tools in previous roles to manage projects and improve processes, as this will show your readiness for the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle integration challenges. Think of specific scenarios from your past experience where you successfully managed client onboarding or resolved technical issues, and be prepared to share those stories.