Claims Assessor in London

Rare opportunity to join a tier one reinsurance claims team, supporting high quality, evidence based claim decisions being made for SCOR's Life & Health clients in the UK & Ireland. In this role you'll work with a small energetic team to deliver claims excellence in all areas, understanding and managing SCOR claims experience whilst supporting client relationships, quality and developments in Claims. We're looking for an individual with a desire to expand their claims knowledge and build the foundations of a career in reinsurance.

As a leading global reinsurer, SCOR offers its clients a diversified and innovative range of reinsurance and insurance solutions and services to control and manage risk. Applying "The Art & Science of Risk," SCOR uses its industry-recognized expertise and cutting-edge financial solutions to serve its clients and contribute to the welfare and resilience of society in around 160 countries worldwide.

Working at SCOR means engaging with some of the best minds in the industry - actuaries, data scientists, underwriters, risk modelers, engineers, and many others - as we work together to find solutions to pressing challenges facing societies.

This role is key to supporting the delivery of SCOR's claims service. As a claims Subject Matter Expert, you will be assessing claims within agreed frameworks. Working across multiple clients, you will get to understand clients' philosophies, products and priorities, and support SCOR & its clients in delivering their strategies. Also, understanding how to deliver fair customer outcomes, solid in force management and applying a holistic approach to claims assessment. As part of a small team this individual will get involved in a variety of work which all ultimately aims to assist clients get the right claims decision at the earliest opportunity. This role provides opportunity to gain knowledge of reinsurance, working closely with other departments and to build a strong foundation for a career in reinsurance.

Job Responsibilities

• Assess individual claims in line with SCOR's and agreed client philosophies, and continuous improvement of claims technical skills.
• Deliver a customer focused service and maintain confidence of current and prospective clients, understanding of market claims requirements.
• Be fully aware of marketplace developments through attendance at industry seminars & other events, representing the SCOR claims team.
• Assist with training, enabling clients to maintain high technical standards. This will include supporting the Claims Technical and Training Lead in maintaining current training material, identifying new material to develop, and helping with the preparation of training courses.
• Assist with the preparation for a client audit under the direction of the Senior Claims Assessors and assist with any follow up work.
• Assist with the preparation for client visits under the direction of the Senior Claims Assessors and assist with any follow up work.
• Act as the point of contact for the Technical Administration department when they have any claims queries. Liaise with the Senior Claims Assessors where necessary to ensure these queries are satisfactorily dealt with.
• Assist with the development of IT systems in the department, which will include attending meetings, reviewing project documents, feeding back to the Head of Underwriting and Claims and claims team, ensuring all testing is complete.
• Complete designated project work within agreed deadlines.
• Assist with the production of MI and the analysis of these to understand and drive claims performance and priorities.

Qualifications

• Claims Assessment experience with current or recent Claims Authority Limits across Life & Critical Illness benefits, and the ability to apply technical knowledge in a pragmatic way.
• Flexibility and ability to learn and adapt to different client's processes and philosophies.
• Recent direct office experience is desirable, with knowledge of the key challenges and opportunities facing claims teams in the UK & Irish markets.
• Product and industry knowledge, understanding of the role of claims & underwriting in the Protection value chain, and on profitability.
• Experience in delivering claims change to improve process or philosophy is desirable.
• Ability to analyse data to inform change.
• Strong relationship builder, ability to manage stakeholders at all levels.
• Collaborative & organised, able to work as part of a small, busy team.