At a Glance
- Tasks: Support the P&C Claims Operations team in enhancing processes and technology initiatives.
- Company: Join SCOR, a leading global reinsurer with a focus on innovation and collaboration.
- Benefits: Gain practical experience, develop skills, and work in a diverse, inclusive environment.
- Other info: Dynamic role with opportunities for growth and exposure to industry experts.
- Why this job: Kickstart your career in claims operations while making a real impact on global risk management.
- Qualifications: A Levels or equivalent; strong communication, analytical, and Excel skills required.
The predicted salary is between 25000 - 30000 £ per year.
This 23-month entry level position offers the opportunity to gain practical experience within the P&C Claims Operations environment, with exposure to a broad range of operational and transformation activities across the Claims function. The role is suited to an individual seeking to develop a solid foundation in claims operations, process improvement, data, and technology within an international specialty insurance and reinsurance context.
The Claims Operations Trainee Analyst will support the P&C Claims Operations team in delivering a range of operational, process enhancement, and technology-related initiatives, in addition to supporting regular and ad-hoc business as usual tasks. Working closely with colleagues across Claims, Operations, and IT, the role holder will contribute to improving operational effectiveness, reinforcing consistency in processes, and supporting the deployment of tools and reporting capabilities. The position provides exposure to key transformation initiatives while supporting the efficient day-to-day running of the Claims Operations function.
Job Responsibilities- Process Optimisation & Operational Effectiveness
- Review existing claims processes to improve efficiency, consistency, and effectiveness.
- Identify enhancement areas and support structured process evolution.
- Analyse cross-team operational processes to streamline activities, remove inefficiencies, and promote best practice adoption.
- Develop clear and structured process frameworks to support consistency and scalability across the organisation.
- Operational Coordination & Governance
- Assess and document key operational processes across stakeholder teams, including dependencies and critical milestones.
- Assist in coordinating cross-team activities to ensure consistent execution of operational tasks.
- Contribute to improving governance, transparency, and control within Claims Operations processes.
- Technology, Data & Reporting
- Contribute to monitoring and production of regular reports, coordinating with claim handlers as necessary.
- Support ad-hoc requests for data and analysis.
- Support requirements gathering, testing, and implementation of Claims reporting dashboards developed in Power BI.
- Assist in rolling out Claims KPIs to the business via Power BI dashboards and support adoption across teams.
- Support the establishment and monitoring of intra-team Service Level Agreements (SLAs).
- Assist in embedding dashboard usage across Claims and wider business teams.
- Contribute to strategic initiatives including the Claims Hub platform and the adoption of data capture and AI tools.
- Support management in monitoring work allocation using reporting tools.
- Expand and manage Claims Operations SharePoint content to improve usability.
- Seek opportunities to leverage collaborative tools, such as Power Apps, to enhance and strengthen processes which span multiple teams.
- Work closely with stakeholders to ensure adoption of tools and processes.
- Strong verbal and written communication skills – able to build good working relationships and communicate confidently with colleagues across different teams, locations, and time zones.
- Excellent organisational skills.
- Strong analytical mindset.
- Advanced Excel skills (essential), including pivot tables, lookups and data structuring; Power BI desirable.
- Interest in operations, data and technology.
- Proactive and self-motivated.
- Ability to work independently and in a team.
- Strong documentation and presentation skills.
- Educated to a minimum of A Level standard (or equivalent).
Claims Operations Trainee Analyst employer: SCOR
SCOR is an exceptional employer that fosters a collaborative and inclusive work culture, where employees are encouraged to engage with industry experts and contribute to meaningful projects in the specialty insurance and reinsurance sector. With a strong commitment to employee growth, SCOR offers extensive training opportunities and exposure to innovative technologies, ensuring that team members develop valuable skills while making a positive impact on society. Located in the UK, this role provides a unique chance to be part of a global leader dedicated to excellence and integrity in risk management.
