Claims Analyst Team Manager in Vauxhall

The Claims Analyst Manager is accountable for leading, developing, and overseeing a team of Claims Analysts (CAs), ensuring high‐quality, consistent, and compliant claims decision‐making. The role balances people leadership, performance management, working closely with the CA Governance and Framework team members and with key stakeholders in the Claims team (such as Regional/Divisional Heads of Claims) for oversight, and delivery of fair customer outcomes, while managing risk and supporting continuous improvement across claims analysis activities.

The Claims Analyst Manager is also responsible for managing and monitoring worklists for the CA teams (including any in-house third-party team members) to ensure claims are handled accurately, fairly and in a timely manner, in line with policy terms, authority limits, and regulatory expectations. In addition to this core function, the Claims Analyst Manager is a senior member of staff providing the first line of triage/support for the Claims Analyst Team, system and process subject matter expertise to advance SCOR's transformation journey, regularly communicating with internal or external stakeholders (e.g., claims experts, management, accounting, underwriters, brokers etc.). The position requires a proven and developed technical claim handling proficiency and an aptitude for systems and processes.

Essential:

• Experience of leading an operational or claim handling function/team in a global (re)insurance company or large London Market Company/Lloyd's Syndicate with international overseas operations.
• Proven and developed claims handling or claims analysis.
• Strong understanding of claims governance, controls, and quality standards.
• Sound judgement and ability to manage complex decision‐making.
• Strong communication and stakeholder‐management skills.
• Data‐driven mindset with experience using MI to manage performance and risk.
• Strong organisation and planning skills.

Desirable:

• Experience of contributing to process and procedural change projects involving change management.
• Experience working in a regulated UK financial services environment.
• Exposure to QA frameworks, audit activity, or governance roles.

Behavioural Competencies:

• Strong leadership presence with the ability to influence and challenge.
• Objective, fair, and risk‐aware.
• Structured, logical, and resilient under pressure.
• Proactive and improvement‐focused.

People Leadership & Capability:

• Manage, coach/support, and develop a team of Claims Analysts to achieve high performance and quality standards.
• Set clear objectives aligned to business priorities and conduct regular performance reviews.
• Identify capability gaps and support training and development plans.
• Foster a culture of accountability, technical excellence, and customer focus.

Claims Oversight & Decision Quality:

• In collaboration with Quality Assurance (QA), oversee claims analysis activity to ensure decisions are accurate and evidence‐based, aligned to policy terms, made within analyst's authority limits, and conforming to SCOR's control framework.
• Support QA in oversight and monitoring of claims processing activities performed by TA&A teams.
• Act as a referral point for questions on potential complex or high‐risk claims triaging decisions that may require escalation to Claims Expert (CE).

Performance Management & MI:

• Monitor and manage team performance using key metrics such as Key Performance Indicators (KPIs), quality scores, productivity and throughput.
• Analyse trends to identify systemic issues or improvement opportunities.
• Provide clear, accurate reporting to senior Operations and Claims management and governance forums.

Continuous Improvement:

• Embed a culture of continuous improvement within the team.
• Drive consistency, simplification, and best practice in claims analysis.
• Contribute to, and coordinate team input into, change initiatives including system, process, or procedural changes affecting claims analysis.

Risk, conduct, and regulatory accountability:

• Ensure adherence to internal governance frameworks and regulatory expectations.
• Review and respond to QA findings, ensuring timely corrective actions.
• Own first‐line responsibility for claims quality outcomes within the team.
• Identify and manage conduct, operational, and financial risks.