Job-ID: 5510Category: AnalystLocation: London, United KingdomPosted: 2026-10-22As MGA Operations Lead, you will play a pivotal role within SCOR's Delegated Operations team, ensuring effective governance and operational oversight of delegated underwriting arrangements across our Company and Syndicate platforms.You will lead the management of Coverholder, MGA and TPA relationships, oversee delegated authority controls and due diligence activities, and drive operational excellence through process improvement, data quality initiatives and stakeholder collaboration.Knowledge of delegated underwriting governance, operational controls and regulatory requirements.• Strong stakeholder management and relationship-building skills.• Ability to interpret, analyse and improve operational processes and data.Familiarity with delegated authority platforms such as VIPR, Salesforce or equivalent systems.• Understanding of outsourcing governance and third-party risk management.• Project, process improvement or change management experience.ResponsibilitiesSome of the key areas of responsibility are as followsDelegated Authority Governance & OversightManage operational relationships with Coverholders, MGAs and TPAs across the region, ensuring compliance with contractual, regulatory and service expectations.Lead the end-to-end due diligence process for new and existing delegated authority partners, including onboarding, annual reviews and approval activities.Monitor and challenge third-party performance against agreed service standards and SLAs.Oversee outsourced operational arrangements and associated performance management activities.Operational Excellence & ControlsEnsure adherence to SCOR delegated authority standards, policies and control frameworks.Design, maintain and enhance operational controls to support effective risk management and regulatory compliance.Lead monthly and quarterly control monitoring activities and related reporting.Support the development and maintenance of delegated authority policies, procedures and operational documentation.Data Quality & ReportingMonitor the quality, completeness and accuracy of delegated authority data and drive remediation where required.Manage delegated authority reporting obligations, including regulatory, statutory and management information reporting.Ensure premium and claims bordereaux are processed accurately and within agreed timelines.Develop meaningful metrics and reporting to support business performance and governance objectives.Partner with business stakeholders to identify and implement technology-enabled solutions.Support the ongoing optimisation of delegated authority platforms including Alpha, Salesforce, VIPR and the Hub.Lead and facilitate workshops, training sessions and stakeholder engagement activities to support business change initiatives.Stakeholder ManagementBuild strong working relationships across underwriting, compliance, risk, finance, claims and operations teams.Committee ParticipationMember of relevant Delegated Underwriting, Conduct Risk and Product Oversight Committees.Contribute to the wider P&C Operations Management community and strategic initiatives.About the companyAs a leading global reinsurer, SCOR offers its clients a diversified and innovative range of reinsurance and insurance solutions and services to control and manage risk. Applying “The Art & Science of Risk,” SCOR uses its industry-recognized expertise and cutting-edge financial solutions to serve its clients and contribute to the welfare and resilience of society in around 160 countries worldwide.Working at SCOR means engaging with some of the best minds in the industry - actuaries, data scientists, underwriters, risk modelers, engineers, and many others - as we work together to find solutions to pressing challenges facing societies.As an international company, our common culture is defined by “The SCOR Way.” SCOR supports inclusion and the diversity of talents, and all positions are open to people with disabilities.
Salesforce Operations Lead - EMEA in London employer: SCOR Global Life
SCOR is an exceptional employer that fosters a collaborative and inclusive work culture, where employees are encouraged to engage with some of the brightest minds in the industry. With a strong commitment to professional development, SCOR offers ample opportunities for growth and innovation, particularly in the dynamic London market. Employees benefit from a diverse range of reinsurance solutions and a supportive environment that values integrity, courage, and open-mindedness, making it a rewarding place to build a meaningful career.
