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- Tasks: Manage customer success and integration support, ensuring smooth onboarding and high satisfaction.
- Company: Join SCOR Digital Solutions, a leader in transforming the insurance industry with innovative tech.
- Benefits: Enjoy medical allowances, pension plans, and a vibrant international culture.
- Why this job: Shape the future of insurance while collaborating with passionate tech specialists.
- Qualifications: Experience in SaaS project management and strong communication skills in English; French is a plus.
- Other info: Work in a dynamic start-up environment with excellent growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Come join us, and shape the future of the insurance industry! SCOR Digital Solutions is a global insurance consultancy helping insurers worldwide to grow sustainably. A critical part of the SCOR Group, we are specialised in developing industry-leading digital solutions for every part of the consumer journey, from underwriting to engagement to claims. By combining SCOR's comprehensive data and analytical expertise with the award-winning capabilities of our in-house product and technical teams, our solutions are helping insurers to transform the experience of their consumers worldwide.
As Customer Success Manager, you will play an essential role in managing integration-related support cases, ensuring smooth onboarding, and maintaining high customer satisfaction. The ideal candidate will have a deep understanding of SaaS platforms, technical integrations, and customer-centric project delivery and is able to connect people and technology.
This job has a broad remit encompassing – but not limited to – the work areas below:
- Define the goals, scope, budget, and resources of a project with all stakeholders.
- Own and manage the lifecycle of integration-related support cases, ensuring timely resolution and high customer satisfaction.
- Serve as the primary liaison between clients and internal teams (engineering, product, configuration, support) to resolve technical and integration challenges.
- Understand each client's architecture and business processes to guide integration best practices and identify potential friction points.
- Collaborate with implementation teams to ensure smooth onboarding and handover of integration cases.
- Monitor and report on integration health, usage patterns, and case trends to proactively address issues.
- Maintain detailed documentation of integration scenarios, resolutions, and lessons learned to support continuous improvement.
- Contribute to the development of integration playbooks, knowledge base articles, and self-service tools.
- Support change management efforts when clients update their systems or workflows that impact the SaaS integration.
- Lead and manage digital projects from inception to completion, ensuring alignment with strategic goals.
- Oversee the implementation and lifecycle of SaaS software solutions, ensuring seamless integration and user adoption.
- Establish and optimise project management processes and workflows to enhance efficiency and scalability.
- Collaborate with cross-functional technical teams to ensure technological feasibility and innovation in project delivery.
- Facilitate communication between project participants and translate complex requirements for non-technical stakeholders.
- Provide regular progress reports and maintain proactive communication with clients.
- Collaborate with project managers to improve processes and make sure to optimise for client delivery.
Core competencies
The successful candidate for this job will be enthusiastic about the responsibilities above and will have a skillset which complements the job well, including:
- Strong understanding of software integration, APIs, and cloud-based platforms.
- Ability to analyse technical issues and coordinate cross-functional teams to resolve them.
- Familiarity with change management practices in a SaaS environment.
- Strong drafting skills for functional documentation and client communication.
- Ability to set up and refine operational processes in dynamic environments.
- Understanding of modern technology stacks and software development practices.
- Excellent communication skills in English and French; Spanish is a nice to have.
Required skills & experience
- Proven experience in SaaS project management and customer success.
- Experience with agile methodologies and structured project management (e.g., V-Model).
- Experience with documenting processes and creating support materials.
- Proficiency in tools such as Jira, Confluence, SharePoint, and Power BI.
What we offer
- Be part of an international culture with tech specialists.
- Medical allowance and pension plans.
- Remuneration policy.
- Green policy.
- Evolve in a stimulating and challenging environment.
- Share and learn with a passionate international community.
- Evolve in a start-up mentality.
The company working language is English. All employees should speak, read and write English to a sufficient level in order to communicate and operate effectively in the organisation.
The recruitment process
You can expect the following stages:
- Interview with the hiring team & manager (online or in-person)
- Written test or case study
If you feel you have something unique to bring, make your case by getting in touch. We would love to hear from you.
Customer Success Manager in London employer: SCOR Digital Solutions
Contact Detail:
SCOR Digital Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at SCOR Digital Solutions on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding their products and services. Dive deep into their digital solutions and think about how your skills can enhance customer success. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills. As a Customer Success Manager, you'll need to explain complex tech stuff to non-tech folks. Get comfortable with this, and you’ll shine during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at SCOR Digital Solutions.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Success Manager role. Highlight your SaaS project management experience and any relevant technical skills to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about the insurance industry and how you can contribute to our mission. Be genuine and let your personality shine through!
Showcase Your Communication Skills: Since this role involves liaising between clients and internal teams, demonstrate your excellent communication skills in your application. Use clear and concise language to convey your ideas.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at SCOR Digital Solutions
✨Know Your SaaS Inside Out
Make sure you have a solid understanding of SaaS platforms and how they work. Brush up on integration processes, APIs, and cloud-based solutions. This knowledge will help you answer technical questions confidently and demonstrate your expertise.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might encounter in the role. Be ready to discuss how you would handle integration-related support cases or onboarding challenges. Showing that you can think on your feet will impress the interviewers.
✨Showcase Your Communication Skills
As a Customer Success Manager, you'll need to liaise between clients and internal teams. Practice explaining complex technical concepts in simple terms. This will highlight your ability to communicate effectively with both technical and non-technical stakeholders.
✨Familiarise Yourself with Agile Methodologies
Since experience with agile methodologies is a must, be prepared to discuss your familiarity with these practices. Share examples of how you've applied agile principles in past projects, as this will show your adaptability and project management skills.