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For Companies At a Glance
- Tasks: Join our team to implement and support innovative medical technology solutions in laboratories.
- Company: Scopio Labs, a pioneering medical tech company transforming blood disease diagnosis.
- Benefits: Competitive salary, travel opportunities, and a chance to make a real impact in healthcare.
- Why this job: Be part of a life-saving mission and work with cutting-edge AI technology.
- Qualifications: Experience in laboratory science and strong communication skills required.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
The predicted salary is between 90000 - 108000 ÂŁ per year.
Company Overview
Scopio Labs is a rapidly growing medical technology company revolutionizing hematology and cell morphology analysis. Our mission is to facilitate quicker, earlier detection and diagnosis of blood-related diseases, ultimately leading to improved patient outcomes. At Scopio Labs, every team member plays a crucial role in our life‑saving mission.
Technology
Scopio has developed a groundbreaking digital imaging platform utilizing innovative computational photography and clinical‑grade AI. This platform automatically analyzes blood and bone marrow samples at the highest resolution available and delivers results within minutes.
Role
Join our dynamic customer success team as a Clinical Solution Consultant (CSC) and help us bring Scopio’s innovative solutions to laboratory environments. As a vital member of a multidisciplinary team, you’ll support our equipment and applications from pre‑sales through to go‑live and beyond, ensuring a seamless integration process.
Responsibilities
- Implementation & Training
- Plan and execute implementation of Scopio applications, integrating with middleware and supplies at customer sites.
- Assist customers in meeting regulatory and validation requirements.
- Develop and conduct training programs, including workshops and on‑site sessions.
- Manage the integration process to align with customer expectations and timelines.
- Technical Support & Troubleshooting
- Collaborate with the technical team to address troubleshooting issues related to Scopio products, ensuring effective communication and resolution.
- Provide both pre‑ and post‑sale technical support, serving as a resource for application‑related inquiries.
- Customer Satisfaction & Feedback
- Drive proactive process improvements to enhance customer satisfaction while supporting sales objectives.
- Gather and analyze data on customer usage and preferences to inform product development.
- Identify critical gaps and product issues, recommending actionable solutions.
- Collect ROI data to measure progress and adoption within laboratories.
- Participate in conferences and support the sales team with application demos.
Travel up to 60%.
Experience & Education
- Minimum of two years’ experience in laboratory science, preferably as an Applications Specialist or Medical Technician.
- Bachelor’s degree (BSc Hons) in Biomedical Science or a related field.
- IBMS Registration Portfolio completed and possession of the IBMS Certificate of Competence, and/or registration with the Health and Care Professions Council (HCPC).
- Previous experience in a hematology laboratory — required.
- Familiarity with the hematology market — an advantage.
Skills
- Strong interpersonal, persuasive, problem‑solving, and communication skills.
- Basic analytical capabilities and proficiency in Microsoft Excel for data management.
- Ability to build sustainable relationships with internal and external stakeholders.
- A collaborative team player with a strong customer success mindset.
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Health Care Provider, Sales, and Training; Software Development
Location & Salary: London, England, United Kingdom
Salary: $150,000.00‑$180,000.00
Clinical Solution Consultant- UK employer: Scopio Labs
Contact Detail:
Scopio Labs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Solution Consultant- UK
✨Tip Number 1
Network like a pro! Reach out to professionals in the hematology field on LinkedIn or at industry events. We can’t stress enough how valuable personal connections can be in landing that Clinical Solution Consultant role.
✨Tip Number 2
Showcase your expertise! Prepare to discuss your experience in laboratory science and how it relates to Scopio’s innovative solutions. We want to see you shine in interviews by sharing specific examples of your past successes.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses. We recommend focusing on your problem-solving skills and customer success mindset, as these are key for the CSC role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see how you can contribute to our mission of improving patient outcomes with Scopio’s technology.
We think you need these skills to ace Clinical Solution Consultant- UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Clinical Solution Consultant role. Highlight your background in laboratory science and any relevant experience in hematology to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for improving patient outcomes and how you can contribute to our mission at Scopio Labs. Be genuine and let your personality come through.
Showcase Your Technical Skills: Since this role involves technical support and troubleshooting, don’t forget to mention your proficiency with software and any relevant tools. We want to see how you can help us integrate our solutions seamlessly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Scopio Labs
✨Know Your Stuff
Make sure you brush up on your knowledge of hematology and the specific technologies Scopio Labs uses. Familiarise yourself with their digital imaging platform and how it integrates into laboratory environments. This will show that you're genuinely interested and prepared.
✨Showcase Your Experience
Be ready to discuss your previous roles in laboratory science, especially any experience as an Applications Specialist or Medical Technician. Highlight specific examples where you've successfully implemented solutions or trained others, as this aligns perfectly with the responsibilities of a Clinical Solution Consultant.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you've tackled technical issues or improved customer satisfaction. Scopio Labs values proactive problem-solving, so think of examples that showcase your analytical capabilities and how you’ve driven process improvements in past roles.
✨Engage with the Team Mindset
Since this role involves collaboration with various teams, be sure to express your team player mentality. Discuss how you've built relationships with stakeholders and contributed to a positive team environment. This will resonate well with Scopio's focus on customer success and teamwork.