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- Tasks: Lead content moderation for Monopoly GO!, ensuring a safe chat experience for players.
- Company: Join Scopely, a global leader in mobile gaming with award-winning titles like Monopoly GO! and more.
- Benefits: Enjoy a diverse work environment, flexible options, and the chance to impact millions of players.
- Why this job: Be part of a passionate team that values innovation and player experience in casual gaming.
- Qualifications: 3+ years in project management, ideally in tech, with a knack for online content moderation.
- Other info: Scopely promotes diversity and equal opportunities, welcoming applicants from all backgrounds.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Moderation Project Manager, Player Care – Monopoly GO!
Join to apply for the Moderation Project Manager, Player Care – Monopoly GO! role at Scopely
Moderation Project Manager, Player Care – Monopoly GO!
Join to apply for the Moderation Project Manager, Player Care – Monopoly GO! role at Scopely
Get AI-powered advice on this job and more exclusive features.
Scopely is looking for a Project Manager for content moderation to serve on and elevate our new casual game, Monopoly GO!, team in Spain, the UK, or Ireland.
At Scopely, we care deeply about what we do and want to inspire play every day – whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.
The Monopoly GO! team is one of our key franchises and has just become one of Scopely’s largest games. The teams sit globally, with the bulk of their members located throughout Spain and the US.
What You Will Do
As the Moderation Project Manager, you will be single-handledly responsible for setting up the systems, defining the policies and guiding the work of a small outsourced team to design a safe chat experience for our players.
- Utilise project management skills to oversee the entire lifecycle of game-related content moderation projects
- Set up systems to allow for efficient workflows and quick identification of high risk content
- Define moderation and escalation policies based on outcomes and prioritise player value at every level of design
- Manage a team of external outsourced moderators, including training and performance monitoring
- Partner with the wider Player Care to ensure that the documentation and processes allow for a seamless experience across different player touchpoints
- Contribute to the success of the game through innovative technology and processes to ensure that the chat is a core part of the player experience
- Employ data analysis competencies to monitor and report on project metrics and KPIs to ensure deliverables meet the highest quality standards
- Work in close partnership with Product and Technology stakeholders, ensuring clear communication and effective management of timelines and deliverables
- Provide holistic insights leading to direct improvements of player experience in the game
What We’re Looking For
- 3+ years of project management experience, ideally in the tech industry
- Experience with online content moderation, either professionally or casually
- Proven track record of successfully managing projects from inception to completion based on business case and expected impact
- Proven leadership abilities with experience working across different teams in a dynamic environment
- Experience with data and BI presentation tools (Looker, Tableau, …)
- A passion for making players enjoy world class mobile, social and casual game
At Scopely, we create games for everyone – and want to ensure that the people behind our games reflect that! We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!
About Us
Scopely is a global interactive entertainment and mobile-first video game company, home to many top, award-winning experiences such as \”MONOPOLY GO!,\” “Star Trek Fleet Command,” “Stumble Guys,” “MARVEL Strike Force,” and “Yahtzee With Buddies,” among others.
Scopely creates, publishes, and live-operates immersive games that empower a directed-by-consumer experience across multiple platforms–from mobile, web, PC and beyond.
Founded in 2011, Scopely is fueled by a world-class team and a proprietary technology platform Playgami that supports one of the most diversified portfolios in the games industry.
Recognized multiple times as one of Fast Company’s “World’s Most Innovative Companies,” Scopely is a multi-billion-dollar business due to its ability to create long-lasting game experiences that players enjoy for years.
Scopely has global operations in more than a dozen markets across Asia, EMEA, and North America, and is home to many internal game development teams, referred to as Scopely Studios, with additional game studio partners across four continents.
Scopely was acquired by Savvy Games Group in July 2023 for $4.9 billion, and is now an independent subsidiary of Savvy.
For more information on Scopely, visit: scopely.com
Notice to candidates: Scopely, Inc and its affiliates will never request payment or ask for financial information as a condition for applying to a position or receiving an offer of employment. All official Scopely, Inc. recruiters only use email domains that end with @scopely.com.
Our official website is www.scopely.com. Please only apply to positions posted on our official website and ensure the recruiter only communicates via the official email domain.
Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@scopely.com. Our job applicant privacy policies are available here: California Privacy Notice and EEA/UK Privacy Notice.
Employment at Scopely is based solely on a person\’s merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.
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Moderation Project Manager, Player Care - Monopoly GO! employer: Scopely
Contact Detail:
Scopely Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Moderation Project Manager, Player Care - Monopoly GO!
✨Tip Number 1
Familiarise yourself with the latest trends in content moderation, especially within gaming. Understanding the unique challenges and solutions in this area will help you stand out during discussions with the hiring team.
✨Tip Number 2
Network with professionals in the gaming industry, particularly those involved in player care and moderation. Engaging with them on platforms like LinkedIn can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your project management skills by discussing relevant experiences where you've successfully led teams or projects. Be prepared to share specific examples that highlight your leadership and problem-solving abilities.
✨Tip Number 4
Research Scopely's games, especially Monopoly GO!, and think about how you can contribute to enhancing player experience through moderation. Having specific ideas ready can demonstrate your passion and commitment to the role.
We think you need these skills to ace Moderation Project Manager, Player Care - Monopoly GO!
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant project management experience, especially in content moderation or the gaming industry. Use specific examples that demonstrate your leadership abilities and successful project completions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for mobile games and how your skills align with the role. Mention your experience with data analysis tools and how you can contribute to enhancing player experiences.
Showcase Relevant Skills: Emphasise your project management skills and any experience with online content moderation. Highlight your ability to work across teams and manage external resources effectively.
Research Scopely: Familiarise yourself with Scopely's games and their approach to player care. This knowledge will help you tailor your application and show your genuine interest in the company and its products.
How to prepare for a job interview at Scopely
✨Show Your Project Management Skills
Be prepared to discuss your project management experience in detail. Highlight specific projects you've managed, focusing on how you set up systems and defined policies. Use examples that demonstrate your ability to oversee the entire lifecycle of a project.
✨Understand Content Moderation
Familiarise yourself with online content moderation practices. Be ready to explain your understanding of moderation policies and how they can enhance player experience. Mention any relevant experience you have, whether professional or casual.
✨Demonstrate Leadership Abilities
Since this role involves managing a team of external moderators, showcase your leadership skills. Prepare examples of how you've successfully led teams in dynamic environments, ensuring clear communication and effective collaboration.
✨Prepare for Data Analysis Questions
As data analysis is crucial for monitoring project metrics, brush up on your knowledge of BI tools like Looker or Tableau. Be ready to discuss how you've used data to inform decisions and improve project outcomes in previous roles.
