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For Companies At a Glance
- Tasks: Support shop operations, boost sales, and motivate a diverse team.
- Company: Join Scope, a charity committed to inclusivity and community support.
- Benefits: Enjoy 35 days holiday, pay progression, and a company pension.
- Why this job: Make a difference in the community while developing your leadership skills.
- Qualifications: Experience in customer service and team supervision is essential.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
The predicted salary is between 20000 - 25000 £ per year.
About the Role
Permanent, 14 hours a week at Scope’s Whitby shop (25 Baxtergate, Whitby, YO21 1BW). You will work alongside the Shop Manager to support shop operations, increase sales, manage costs and motivate the team. Successful candidates will be subject to an enhanced DBS check.
Responsibilities
- Assist in management of shop operations.
- Collaborate with the Shop Manager to support, motivate, and involve a diverse team of paid employees and volunteers.
- Actively promote Scope and its services within the community.
- Support the shop manager to drive sales and manage stock, including online selling platform listings.
- Help the team deliver excellent customer service.
- Deputise for the shop manager in their absence.
Qualifications
- Proven experience in a customer-facing role with responsibility for supervising or leading a team in retail or related service environment.
- Experience working in a target-driven environment focused on achieving sales or performance goals.
- Experience working in a fast paced environment.
- Team player with a strong work ethic.
- Strong communication and interpersonal skills.
- IT literacy and numeracy skills.
- Legal right to work in the UK.
Benefits
- 35 days holiday.
- Pay progression at 6 months and 2 years.
- Company pension and more.
Equal Opportunities
We welcome applications from people with lived experience of disability and from all backgrounds. Scope is a disability confidence charity. We offer an interview to all disabled applicants who meet the essential requirements for the job under the Offer an Interview Scheme. We strive to create an inclusive culture where every individual feels they belong.
You must meet all the essential requirements listed in the job description. If many apply, we may limit interviews to the disabled applicants who best meet criteria.
Assistant Shop Manager - Whitby employer: SCOPE
Contact Detail:
SCOPE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager - Whitby
✨Tip Number 1
Get to know the shop and its community! Before your interview, pop into the Whitby shop and chat with the team. This shows your genuine interest and helps you understand the vibe, which can really impress the Shop Manager.
✨Tip Number 2
Show off your teamwork skills! Think of examples where you've motivated a team or worked together to hit targets. We want to see how you can bring that energy to Scope's diverse team.
✨Tip Number 3
Prepare for situational questions! Be ready to discuss how you'd handle challenges in a fast-paced retail environment. We love candidates who can think on their feet and keep the customer service top-notch.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining us at Scope and making a difference in the community.
We think you need these skills to ace Assistant Shop Manager - Whitby
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Assistant Shop Manager. We want to see how you can support shop operations and motivate a diverse team, so don’t hold back on those relevant examples!
Showcase Your Customer Service Skills: Since this role is all about delivering excellent customer service, share specific instances where you've gone above and beyond for customers. We love hearing about your experiences in a customer-facing role, especially if you’ve led a team!
Highlight Your Team Spirit: Being a team player is key for us at Scope. In your application, mention times when you’ve collaborated with others to achieve sales goals or improve shop operations. We’re looking for that strong work ethic and interpersonal skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. Plus, it shows you’re keen on joining our team at Scope!
How to prepare for a job interview at SCOPE
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Shop Manager. Familiarise yourself with Scope’s mission and values, and think about how your experience aligns with their goals. This will help you demonstrate your genuine interest in the role.
✨Showcase Your Team Spirit
Since this role involves motivating a diverse team, be ready to share examples of how you've successfully led or supported a team in the past. Highlight your communication skills and any strategies you've used to foster collaboration and boost morale among team members.
✨Prepare for Customer Service Scenarios
Expect questions about customer service situations. Think of specific instances where you’ve gone above and beyond for a customer or resolved a conflict effectively. This will show that you can deliver excellent service, which is crucial for the role.
✨Demonstrate Your Sales Savvy
As the role involves driving sales, be prepared to discuss your experience in achieving sales targets. Share any relevant metrics or achievements from previous roles, and think about how you can apply those skills to support Scope’s shop operations.