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For Companies At a Glance
- Tasks: Support Scope shops in London, ensuring smooth operations and driving sales.
- Company: Join a passionate charity focused on sustainable fashion and community engagement.
- Benefits: Enjoy 35 days annual leave, wellbeing incentives, and a full benefits package.
- Why this job: Make a real difference while developing your retail management skills in a supportive environment.
- Qualifications: Retail experience, strong teamwork skills, and a creative eye for displays.
- Other info: Flexible hours with weekend and Bank Holiday cover required; inclusive culture welcoming diverse applicants.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The role: Shop Cover Manager (internally known as Divisional Support Lead) supporting Scope shops in the London area. Permanent, 35 hours per week. Includes a £1,750 allowance and a £5,000 car allowance.
Location: Supporting Scope shops based in the London area. It is essential that you can travel within this geographical area. The shops include Acton, Basildon, Bexleyheath, Camberwell, Camden, Clapham Junction, Dartford, Fulham, Ruislip, Surbiton, Tolworth, Walthamstow and Woolwich.
This is an exciting role working closely with shop teams to enable trading when there is absence and to maintain and improve day-to-day running to maximise sales and profit.
Responsibilities
- Provide cover for Scope shops in the London area to ensure trading continues when a shop is absent.
- Support day-to-day shop operations and contribute to driving sales and profitability.
- Engage in stock generation and processing, window displays, and other retail activities as needed.
- Recruit and train volunteers to support shop operations where required.
- Collaborate with shop teams to deliver a high-quality colleague and customer experience.
About you
As Divisional Support Lead you should be passionate about retail and have a love of fashion, with experience of running a shop, or you will be seeking a management role as the next step in your career and be comfortable working closely with various shop teams.
To be successful in this role
- Have a commercial, can-do attitude and always put the customer’s needs first.
- Be a dedicated team player able to work with different retail shop teams and volunteers.
- Possess a strong work ethic and great attention to detail with a creative eye for displays.
- Be proficient in the use of Microsoft Office.
Please explain in your application, with examples, how you can meet these important skills.
We ask you to show an appreciation of Scope’s values and our ambition of an equal future for disabled people.
About working in our shops
Our shops are the face of our retail brand, run by a dedicated and passionate team focused on sustainable fashion, engaging with local communities, and leading volunteers to deliver a great colleague and customer experience. This supports our aim to raise funds to deliver Everyday Equality for disabled people and their families.
Shop hours
Scope Charity Shops are open every day, so some weekend and Bank Holiday cover is required. Our full-time hours are 35 per week, five days out of seven. Part-time hours are on a seven-day rota.
Values
Our values are: pioneering, courageous, connected, open, fair. By living our values and trusting each other, we empower colleagues to make decisions and to drive creativity, innovation, and progress with urgency.
Disabled candidates
We are a disability equality charity and welcome applications from disabled people and those with impairments, conditions, or access needs. We interview all disabled candidates who meet the essential criteria. Let us know in your application if you are applying under the Offer an Interview Scheme.
If adjustments are needed during the application process, please email recruitment@scope.org.uk. More information about interview adjustments is on the Scope website.
Equality, Diversity and Inclusion
Scope values Equality, Diversity and Inclusion. We encourage people from underrepresented communities to apply to bring new ideas and perspectives. We aim for a culture that is inclusive and accessible first, while maintaining high standards across all work. You can find more about our approach on the Scope website.
Benefits
- 35 days annual leave
- Wellbeing incentives and more
Full benefits package details are available on the Scope site. Please note that successful candidates will be subject to an enhanced DBS check.
How to apply
Click the apply button to create an account and complete your application form. Applications close by 11:59pm GMT on Tuesday 30 September 2025.
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Shop Cover Manager - London employer: SCOPE
Contact Detail:
SCOPE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Cover Manager - London
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail world, especially those who have experience with Scope or similar organisations. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching Scope’s values and mission. Show us that you’re not just passionate about retail but also about making a difference. Tailor your answers to reflect how you align with our aim of delivering Everyday Equality.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions for retail management roles and be ready to share examples of your past experiences that highlight your skills in team leadership and customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of the Scope family. Let’s make this happen!
We think you need these skills to ace Shop Cover Manager - London
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your love for retail and fashion shine through! Share specific examples of your experience in running a shop or how you've contributed to sales and customer satisfaction in previous roles.
Highlight Teamwork Skills: We want to know how you work with others! In your application, mention times when you've collaborated with teams or trained volunteers. This will show us that you're a dedicated team player who can connect with different shop teams.
Be Specific About Your Skills: Make sure to address the essential skills mentioned in the job description. Use concrete examples to demonstrate your commercial attitude, attention to detail, and proficiency in Microsoft Office. This helps us see how you fit the role perfectly!
Embrace Our Values: Take a moment to reflect on Scope's values: pioneering, courageous, connected, open, and fair. In your application, share how you embody these values in your work and how they align with your personal beliefs. We love seeing candidates who resonate with our mission!
How to prepare for a job interview at SCOPE
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Shop Cover Manager role. Familiarise yourself with the responsibilities and how they align with Scope's values. Think about how your past experiences can demonstrate your ability to support shop operations and drive sales.
✨Showcase Your Passion for Retail
During the interview, express your enthusiasm for retail and fashion. Share specific examples of how you've successfully managed a shop or contributed to a team. This will help convey your dedication to providing a great customer experience and your commitment to Scope's mission.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a shop during an absence or training volunteers. Prepare by thinking through potential scenarios and how you would approach them, highlighting your problem-solving skills and teamwork.
✨Demonstrate Your Team Spirit
As a Divisional Support Lead, collaboration is key. Be ready to discuss how you've worked effectively with diverse teams in the past. Emphasise your ability to connect with colleagues and volunteers, showcasing your strong work ethic and attention to detail.
