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- Tasks: Lead and inspire shop teams while managing daily retail operations.
- Company: Join Scope, a charity focused on equality for disabled people through sustainable fashion.
- Benefits: Enjoy 35 days annual leave, flexible working, and wellness incentives.
- Other info: Weekend and Bank Holiday cover required; commitment to diversity and inclusion is vital.
- Why this job: Experience a dynamic role with creative challenges and community impact.
- Qualifications: Retail experience is essential; a positive attitude and willingness to learn are key.
The predicted salary is between 24000 - 42000 £ per year.
Job Description
Are you looking for a role with huge variety where no day is the same? Are you able to inspire a team of brilliant volunteers? Do you have retail experience and are looking for the next step in your career?
If you answered yes to these then we have the perfect opportunity for you.
The role
Permanent,35 hours
Total package is £30,331.58.The salary for this role is £23,581.58and also includes a £1,750 allowanceand £5,000 car allowance.
Location – Supporting Scope shops basedin the London area.It is therefore essential that you can travel within this geographical area.
We are looking to appoint a Shop Cover Manager (known internally as Divisional Support Lead) supporting Scope shops in London area. These include: Acton, Basildon Bexleyheath, Camberwell, Camden, Clapham Junction, Dartford, Fulham, Ruislip, Surbiton, Tolworth, Walthamstow and Woolwich.
This is an exciting role working closely with the fantastic shop teams to enable our shops to trade when there is absence andmaintaining and improving the running of our shops day to day and enable us to maximise sales and profit.
Our retail roles are full of variety, and every day is different! From generating and processing stock to designing an eye-catching window display or recruiting and training our wonderful volunteer team youll find every day challenging but extremely rewarding. You will have relevant experience in retail but a great attitude and willingness to learn is just as important.
About you
As Divisional Support Lead youll be passionate about retail and have a love of fashion with experience of running a shop, or youll be looking for a management role as the next step in your career and be comfortable working closely various shop teams.
To be successful in this role
- Youll need a commercial, can-do attitude and always put the customers needs first.
- Youll be a dedicated team player and be able to work with different retail shop teams and volunteers
- Possess a strong work ethic
- Have a great attention to detail and have a creative eye for displays.
- Be proficient in the use of Microsoft Office
Please make sure you explain in your application, with examples, how you can meet these important skills.
We ask you to show an appreciation of Scopes values and our ambition of an equal future for disabled people.
About working in our shops
Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. Focusing on sustainablefashion, engaging with local communities and leading our volunteers to deliver a great colleague and customer experience, we raise much needed funds to deliver Everyday Equality for disabled people and their families.
About working in our shops
Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. Focusing on sustainable fashion, engaging with local communities and leading our volunteers to deliver a great colleague and customer experience, we raise much needed funds to deliver an Equal Future for disabled people and their families.
Shop hours
Its important for you to know that Scope Charity Shops are open every day. So some weekend and Bank Holiday cover is needed. Our full time hours are 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.
Our values – pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Equality, Diversity and Inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more aboutour approach to Equality, Diversity and Inclusionon the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
- 35 days annual leave
- flexible working (where we can)
- company pension
- excellent training and career development
- strong colleague networks acrossdisability, LGBTQ+, race equality, carers, women and young colleagues
- Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more
One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. Were here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.
Together we willbe unstoppable
Please note that successful candidates will be subject to an enhanced DBS check.
We welcome all applications by 11:59pm GMT on Friday 28 November 2025.
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Shop Cover Manager employer: SCOPE
Contact Detail:
SCOPE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Cover Manager
✨Tip Number 1
Familiarise yourself with Scope's values and mission. Understanding their commitment to equality, diversity, and inclusion will help you align your approach and demonstrate your passion for their cause during interviews.
✨Tip Number 2
Network with current or former employees of Scope. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare specific examples from your past retail experience that showcase your leadership skills and ability to inspire volunteers. This will help you illustrate your capability to manage diverse teams effectively.
✨Tip Number 4
Research the locations of the Scope shops you'll be supporting. Being knowledgeable about the communities they serve can help you discuss how you would engage with local customers and enhance the shopping experience.
We think you need these skills to ace Shop Cover Manager
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Shop Cover Manager position. Highlight your retail experience and how it aligns with the role's expectations.
Showcase Relevant Experience: In your CV and cover letter, provide specific examples of your previous retail management experience. Discuss how you've inspired teams, managed stock, or created engaging displays to demonstrate your suitability for the role.
Align with Company Values: Scope places a strong emphasis on their values of equality, diversity, and inclusion. Make sure to reflect these values in your application by discussing how you can contribute to an inclusive environment and support the mission of the charity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at SCOPE
✨Show Your Passion for Retail
Make sure to express your enthusiasm for retail during the interview. Share specific examples of your previous experiences in retail, highlighting how they have shaped your love for the industry and your understanding of customer needs.
✨Demonstrate Team Leadership Skills
As a Shop Cover Manager, you'll be leading volunteers and shop teams. Prepare to discuss your leadership style and provide examples of how you've successfully motivated and inspired a team in the past.
✨Highlight Your Creativity
Since the role involves designing eye-catching displays, be ready to showcase your creative side. Bring along examples of past displays or merchandising strategies you've implemented that resulted in increased sales or customer engagement.
✨Understand Scope's Values
Familiarise yourself with Scope's values of being pioneering, courageous, connected, open, and fair. Be prepared to discuss how these values resonate with you and how you can embody them in your role as a Shop Cover Manager.