Shop Cover Manager

Shop Cover Manager – London Join Our Community Would you like to work at the heart of your local community? Are you motivated to inspire and support a team of volunteers? Do you have retail experience and are ready for the next step in your career? If so, this could be the opportunity for you. If you answered yes to these then we have the perfect opportunity for you. The role Permanent, 35 hours Total package is £30,331.58. The salary for this role is £23,581.58 and also includes a £1,750 allowance and £5,000 car allowance. Location – Supporting Scope shops based in the London area. It is therefore essential that you can travel within this geographical area. We are looking to appoint a Shop Cover Manager (known internally as Divisional Support Lead) supporting Scope shops in the London area. These include: Acton, Basildon Bexleyheath, Camberwell, Camden, Clapham Junction, Dartford, Fulham, Ruislip, Surbiton, Tolworth, Walthamstow and Woolwich. This is an exciting role working closely with the fantastic shop teams to enable our shops to trade when there is absence and maintaining and improving the running of our shops day to day and enable us to maximise sales and profit. Our retail roles are full of variety, and every day is different! From generating and processing stock to designing an eye-catching window display or recruiting and training our wonderful volunteer team you’ll find every day challenging but extremely rewarding. You will have relevant experience in retail but a great attitude and willingness to learn is just as important. About you As Divisional Support Lead you’ll be passionate about retail and have a love of fashion with experience of running a shop, or you’ll be looking for a management role as the next step in your career and be comfortable working closely various shop teams. To be successful in this role * Proven experience in a customer-facing role, with responsibility for supervising or leading a team within retail or other service-based environments * Experience working in a target-driven environment, with a focus on achieving sales or performance goals * Experience of working in a fast paced environment * provide support and motivate a diverse team of paid employees and volunteers. * A team player who is flexible and has a strong work ethic * Strong communication and interpersonal skills * IT literacy and numeracy skills Please make sure you explain in your application, with examples, how you can meet these important skills. We ask you to show an appreciation of Scope’s values and our ambition of an equal future for disabled people. We welcome applications from people with lived experience of disability and from all backgrounds. We also ask you to share how you support Scope’s values and contribute to our goal of creating a fair and equal future for disabled people. Working in Our Shops Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope’s mission of achieving equality for disabled people and their families. Shop Hours Scope shops are open every day. Some weekend and Bank Holiday cover is needed. Full-time: 35 hours per week, five days out of seven Part-time: Weekly hours on a seven-day rota Additional Information In line with UK legislation, we are only able to accept applications from individuals aged 18 or over. This is because the role may involve working alone in the shop at times. You must be eligible to work in the UK to apply for this vacancy. Scope is not able to offer visa sponsorship. Anonymised applications We use an anonymised shortlisting process as part of our commitment to equality, diversity, and inclusion. All advertised vacancies require a CV and the completion of a short application form. Our values Pioneering, Courageous, Connected, Open, Fair. We trust each other and give colleagues freedom to be creative, push boundaries, and change minds. Our promise to disabled people We are proud to be a charity that stands for disability equality. We welcome applications from disabled people and anyone with an impairment, condition, or access need. We want our team to reflect the communities we serve. As a Disability Confident Leader, we promise to offer an interview to all disabled applicants who meet the essential requirements for the job. To do this, tick the box in your application to say you are applying under the Offer an Interview Scheme (this used to be called the Guaranteed Interview Scheme). If you need any changes or support during the recruitment process, please email us via our website. You can also find more details about asking for adjustments at interview on our website. Important to know You must meet all the essential requirements listed in the job description. If lots of people apply, we may need to limit interviews to a fair number of disabled applicants who best meet the criteria. Equality, Diversity and Inclusion EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve. You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website. Benefits * 35 days holiday * Pay progression at 6 months and 2 years * Company pension * Excellent training and career development * Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people) * Wellbeing incentives, discounted gym membership, cycle-to-work scheme, and more * Long service awards and employee recognition awards One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses. Together we will be unstoppable. How to apply Please visit our website via the apply button. Please note that successful candidates will be subject to an enhanced DBS check. We welcome all applications by 11:59pm GMT on 13th February 2026. We welcome applications from people with lived experience of disability and from all backgrounds. Shop Cover Manager – Apply now