Senior Supporter Experience Specialist

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We're here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses. Together we will be unstoppable.

This is an exciting opportunity to shape how Scope builds meaningful and lasting relationships with its financial supporters. As Senior Supporter Experience Specialist, you will help lead our supporter experience strategy, creating engaging journeys that strengthen supporter loyalty, maximise long-term value and support Scope's mission to create an equal future with disabled people.

The role involves:

• Leading the development and continuous improvement of Scope's supporter experience and journey strategy.
• Using insight and data to identify opportunities to improve supporter engagement, retention and lifetime value.
• Leading email marketing and engagement campaigns, including planning, delivery, reporting and optimisation.
• Overseeing audience management, segmentation, testing and personalisation activity.
• Building strong relationships across fundraising teams, providing specialist advice and support on supporter engagement.
• Managing agency relationships and ensuring campaigns are delivered to high standards.
• Line managing and developing the Supporter Experience Executive, providing coaching, support and development opportunities.

About you:

• Experience in fundraising, supporter experience or customer engagement.
• Experience developing and delivering successful email marketing and engagement campaigns.
• Strong analytical skills and the ability to use data and insight to drive decisions.
• Experience managing multiple stakeholders and building effective working relationships.
• Knowledge of email marketing platforms, customer relationship management systems and audience segmentation.
• Experience supervising, coaching or developing colleagues.
• Strong organisational skills with excellent attention to detail.
• A passion for creating great supporter experiences and continuously improving performance.

We welcome applications from people with lived experience of disability and from all backgrounds. We also ask you to share how you support Scope's values and contribute to our mission of creating an equal future with disabled people.

Additional information:

• You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.
• We use an anonymised application process to support our commitment to equality, diversity and inclusion.
• We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long-term condition, or access need.
• As part of our Offer an Interview Scheme, we aim to offer an interview to disabled applicants who meet the essential requirements of the role.

Benefits:

• 27 days holiday and bank holidays
• Flexible, hybrid, and remote working options
• Pay progression at 6 months and 2 years
• Company pension
• Excellent training and career development
• Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)
• Discounted gym membership, cycle-to-work scheme, and more