At a Glance
- Tasks: Assist in managing shop operations and support a diverse team.
- Company: Join Scope, a charity committed to equality and inclusion.
- Benefits: Enjoy 35 days holiday, pay progression, and excellent training.
- Other info: Flexible hours with weekend cover; strong focus on well-being.
- Why this job: Make a difference in the community while developing your career.
- Qualifications: Experience in customer service and team leadership is essential.
The predicted salary is between 20000 - 25000 £ per year.
Position
Assistant Shop Manager – Part‑time, 21 hours a week – Scope’s Northfield shop, 850 Bristol Road South, Northfield, Birmingham B31 2NS.
Key Responsibilities
- Assist in the management of the shop operations.
- Support, motivate and involve a diverse team of paid employees and volunteers.
- Actively promote Scope and its services within the community.
- Support the shop manager to drive sales and effectively manage stock, and support online selling by identifying suitable items and listing them on online platforms.
- Help the team deliver excellent customer service.
- Deputise for the shop manager in their absence.
Qualifications & Experience
- Proven experience in a customer‑facing role, with responsibility for supervising or leading a team within retail or other service‑based environments.
- Experience working in a target‑driven environment, with a focus on achieving sales or performance goals.
- Experience of working in a fast‑paced environment.
- A team player with a strong work ethic.
- Strong communication and interpersonal skills.
- IT literacy and numeracy skills.
- Additional Information
You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.
Scope shops are open every day. Some weekend and bank holiday cover is required.
Benefits
- 35 days holiday.
- Pay progression at 6 months and 2 years.
- Company pension.
- Excellent training and career development.
- Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people).
- Well‑being incentives; discounted gym membership, cycle‑to‑work scheme and more.
- Long‑service awards and employee recognition awards.
- Equality, Diversity & Inclusion
Scope is a disability confident charity.
We welcome applications from disabled people, people of colour and other under‑represented communities.
For more information on our EDI approach see the Scope website.
Application Process
We use an anonymised application process to support equality, diversity and inclusion. All applicants must submit an anonymised CV and complete a short online application form.
Scope is a Disability Confident Leader and offers an interview to eligible disabled applicants.
How to Apply
Click the apply button to create an account and complete your application form.
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Assistant Shop Manager - Northfield employer: Scope
Join a compassionate and community-focused organisation that values the contributions of its employees and volunteers alike. As a Shop Manager, you'll not only enjoy a competitive salary with additional market supplements but also thrive in a supportive work culture that prioritises personal growth and development. This role offers a unique opportunity to make a meaningful impact in the lives of disabled individuals while fostering a sense of belonging within your local community.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager - Northfield
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Scope, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Assistant Shop Manager - Northfield
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Scope that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Scope will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Scope and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Scope
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Scope, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Scope!
