At a Glance
- Tasks: Support retail teams with training, onboarding, and performance improvement initiatives.
- Company: Join a leading charity focused on equality for disabled people.
- Benefits: Enjoy 27 days holiday, flexible working, and career development opportunities.
- Other info: Be part of a diverse team committed to inclusion and community engagement.
- Why this job: Make a real difference while developing your skills in a dynamic environment.
- Qualifications: Experience in retail operations and training delivery is essential.
The predicted salary is between 26172 - 26172 £ per year.
Are you motivated by helping retail teams grow, perform and deliver great results? Do you thrive in a role where no two days look the same? If so, this could be the opportunity for you. The National Sales Support Manager will provide consistent, high impact support across Scope’s Retail Operation, focusing on engagement, training, onboarding and the delivery of national commercial initiatives. The role will work at a national level to build capability, support performance improvement and deliver agreed projects that contribute to sustainable income growth and a consistent experience for colleagues and customers.
Permanent, full time (35 hours a week) Location: Field based. Travel will be required as part of this role, along with opportunities for some home working. Starting full-time salary £26,172.40 a year. The role also includes a £5,000 a year car allowance and £1,750 a year additional allowance. There are two roles available.
The Role
- Deliver training to shop teams and managers, supporting new initiatives (including eBay Live) and building capability through structured programmes.
- Provide onboarding for new managers and ongoing support for colleagues stepping into new or evolving roles, particularly during periods of change.
- Lead national commercial initiatives and use data-driven insights to improve shop performance through targeted support.
- Plan and deliver focused interventions in priority shops, addressing challenges and embedding sustainable improvements.
- Support recruitment activity, including first-round interviews, where required.
- Collaborate closely with Area Managers and Retail Support teams, planning activity at a national level to maximise impact, and sharing best practice across shops.
About you
- Strong understanding of charity retail operations, with the ability to improve commercial performance using data, KPIs and targeted actions.
- Experienced in designing and delivering engaging training, both face-to-face and digital, simplifying complex information into practical learning.
- Skilled in coaching and supporting managers and teams to build confidence, embed new ways of working and sustain performance improvements.
- Proven ability to work across multiple locations, managing priorities effectively and adapting approaches to different teams and environments.
- Excellent relationship-building skills, with the ability to influence and work collaboratively with a wide range of stakeholders.
- Highly organised, with strong planning and prioritisation skills to manage multiple initiatives and deliver results.
- Confident using digital tools and supporting others to adopt new systems and ways of working.
Please give examples in your application to show how you have these skills. We also ask you to share how you support Scope’s values and our goal of a fair and equal future for disabled people.
Our values
We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.
Working in Our Shops
Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope’s mission of achieving equality for disabled people and their families.
Shop Hours
Scope shops are open every day. Full-time: 35 hours per week, five days out of seven. Part-time: Weekly hours on a seven-day rota.
Additional information
You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.
Anonymised applications
We use an anonymised application process to support our commitment to equality, diversity and inclusion. All applicants must submit an anonymised CV and complete a short online application form.
Disability confident scheme
We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long-term condition, or access need. We want our colleagues to reflect the diverse communities we serve. Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work. As part of this, we aim to offer an interview to disabled applicants who meet the essential requirements of the role. To be considered under our Offer an Interview Scheme (previously the Guaranteed Interview Scheme), please tick the relevant box on your application form. If you need any adjustments or support during the recruitment process, please email recruitment@scope.org.uk. You can also find more information about requesting adjustments for interviews on our website.
Important to know:
You must meet all the essential requirements in the job description. If we receive a high number of applications for a role, we may need to prioritise interviews for disabled applicants who best meet the role criteria.
Equality, Diversity and Inclusion (EDI)
EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve. You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
27 days holiday and bank holidays. Flexible, hybrid, and remote working options. Pay progression at 6 months and 2 years. Company pension. Excellent training and career development. Discounted gym membership, cycle-to-work scheme, and more.
Link to full benefits package and what our colleagues say about Working at Scope | Disability charity Scope UK. One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses. Together we will be unstoppable.
For more information go to www.scope.org.uk
National Sales Support Manager employer: Scope
Join a compassionate and community-focused organisation that values the contributions of its employees and volunteers alike. As a Shop Manager, you'll not only enjoy a competitive salary with additional market supplements but also thrive in a supportive work culture that prioritises personal growth and development. This role offers a unique opportunity to make a meaningful impact in the lives of disabled individuals while fostering a sense of belonging within your local community.
StudySmarter Expert Advice🤫
We think this is how you could land National Sales Support Manager
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like National Sales Support Manager at Scope, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Scope. Tailor your message to explain why you’re drawn to them and how you can contribute as a National Sales Support Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace National Sales Support Manager
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Scope:When writing your cover letter, make sure to tailor your message specifically for Scope. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Scope
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Scope that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Scope that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Scope’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
