At a Glance
- Tasks: Lead training and support for retail teams, driving performance and engagement.
- Company: Join a charity committed to equality and making a real difference.
- Benefits: Enjoy flexible working, competitive salary, and excellent career development opportunities.
- Other info: Dynamic role with travel and home working options available.
- Why this job: Be part of a mission to create an equal future for disabled people.
- Qualifications: Experience in retail training and strong relationship-building skills required.
The predicted salary is between 26172 - 26172 £ per year.
Are you motivated by helping retail teams grow, perform and deliver great results? Do you thrive in a role where no two days look the same? If so, this could be the opportunity for you. The National Sales Support Manager will provide consistent, high impact support across Scope’s Retail Operation, focusing on engagement, training, onboarding and the delivery of national commercial initiatives. The role will work at a national level to build capability, support performance improvement and deliver agreed projects that contribute to sustainable income growth and a consistent experience for colleagues and customers.
Permanent, full time (35 hours a week) Location: Field based. Travel will be required as part of this role, along with opportunities for some home working. Starting full-time salary £26,172.40 a year. The role also includes a £5,000 a year car allowance and £1,750 a year additional allowance. There are two roles available.
The Role
- Deliver training to shop teams and managers, supporting new initiatives (including eBay Live) and building capability through structured programmes.
- Provide onboarding for new managers and ongoing support for colleagues stepping into new or evolving roles, particularly during periods of change.
- Lead national commercial initiatives and use data-driven insights to improve shop performance through targeted support.
- Plan and deliver focused interventions in priority shops, addressing challenges and embedding sustainable improvements.
- Support recruitment activity, including first-round interviews, where required.
- Collaborate closely with Area Managers and Retail Support teams, planning activity at a national level to maximise impact, and sharing best practice across shops.
About you
- Strong understanding of charity retail operations, with the ability to improve commercial performance using data, KPIs and targeted actions.
- Experienced in designing and delivering engaging training, both face-to-face and digital, simplifying complex information into practical learning.
- Skilled in coaching and supporting managers and teams to build confidence, embed new ways of working and sustain performance improvements.
- Proven ability to work across multiple locations, managing priorities effectively and adapting approaches to different teams and environments.
- Excellent relationship-building skills, with the ability to influence and work collaboratively with a wide range of stakeholders.
- Highly organised, with strong planning and prioritisation skills to manage multiple initiatives and deliver results.
- Confident using digital tools and supporting others to adopt new systems and ways of working.
Please give examples in your application to show how you have these skills. We also ask you to share how you support Scope’s values and our goal of a fair and equal future for disabled people.
Our values
We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.
Working in Our Shops
Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope’s mission of achieving equality for disabled people and their families.
Shop Hours
Scope shops are open every day. Full-time: 35 hours per week, five days out of seven. Part-time: Weekly hours on a seven-day rota.
Additional information
You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.
Anonymised applications
We use an anonymised application process to support our commitment to equality, diversity and inclusion. All applicants must submit an anonymised CV and complete a short online application form.
Disability confident scheme
We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long-term condition, or access need. We want our colleagues to reflect the diverse communities we serve. Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work. As part of this, we aim to offer an interview to disabled applicants who meet the essential requirements of the role. To be considered under our Offer an Interview Scheme (previously the Guaranteed Interview Scheme), please tick the relevant box on your application form. If you need any adjustments or support during the recruitment process, please email recruitment@scope.org.uk. You can also find more information about requesting adjustments for interviews on our website.
Important to know:
You must meet all the essential requirements in the job description. If we receive a high number of applications for a role, we may need to prioritise interviews for disabled applicants who best meet the role criteria.
Equality, Diversity and Inclusion (EDI)
EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Benefits
- 27 days holiday and bank holidays
- Flexible, hybrid, and remote working options
- Pay progression at 6 months and 2 years
- Company pension
- Excellent training and career development
- Discounted gym membership, cycle-to-work scheme, and more
Link to full benefits package and what our colleagues say about Working at Scope | Disability charity Scope UK.
One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses. Together we will be unstoppable.
For more information go to www.scope.org.uk.
National Retail Training & Performance Manager employer: Scope
Join a compassionate and community-focused organisation that values the contributions of its employees and volunteers alike. As a Shop Manager, you'll not only enjoy a competitive salary with additional market supplements but also thrive in a supportive work culture that prioritises personal growth and development. This role offers a unique opportunity to make a meaningful impact in the lives of disabled individuals while fostering a sense of belonging within your local community.
StudySmarter Expert Advice🤫
We think this is how you could land National Retail Training & Performance Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Scope, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Scope!
We think you need these skills to ace National Retail Training & Performance Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Scope, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Scope and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Scope that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Scope
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
