Fundraising Operations Lead in London

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses. Together we will be unstoppable.

The Fundraising Operations Lead role is an exciting opportunity for an experienced operational leader to help deliver excellent supporter experiences and drive fundraising performance. We are looking for someone who can lead a high‑performing team, oversee supporter care and compliance, and ensure the systems, processes and partnerships that support fundraising activity run effectively.

In this role, you will:

• Lead and develop a team delivering supporter care and compliance across fundraising activity.
• Ensure supporters receive a high‑quality service, including effective handling of enquiries, feedback and complaints.
• Lead compliance across fundraising operations, ensuring activity meets regulatory and organisational requirements.
• Oversee operational processes including income processing, data handling and reconciliation.
• Identify and deliver improvements to systems, processes and ways of working.
• Manage relationships with key suppliers and partners, ensuring high standards of service and supporter experience.
• Use data, insight and reporting to identify opportunities, solve problems and improve performance.
• Work closely with teams across fundraising and the wider organisation to support successful fundraising campaigns and long‑term growth.

We are looking for someone who enjoys improving services, leading people and making things work smoothly. You are a confident communicator who can build strong relationships, solve problems and use data to make informed decisions. You will bring experience of operational leadership and will be passionate about delivering excellent supporter or customer experiences.

You are someone who:

• Has experience managing teams and delivering high‑quality supporter or customer service.
• Has experience managing compliance within a regulated environment.
• Is confident working with CRM systems and data‑driven processes.
• Has experience managing suppliers and external partners.
• Has strong organisational, analytical and problem‑solving skills.
• Can manage competing priorities and deliver work to deadlines.
• Builds positive relationships and works effectively with a wide range of stakeholders.

We welcome applications from people with lived experience of disability and from all backgrounds. We also ask you to share how you support Scope’s values and contribute to our mission of creating an equal future with disabled people.

You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.

We use an anonymised application process to support our commitment to equality, diversity and inclusion. All applicants must submit an anonymised CV and complete a short online application form.

Our values: Pioneering, Courageous, Connected, Open, Fair. We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.

We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long‑term condition, or access need. We want our colleagues to reflect the diverse communities we serve.

To be considered under our Offer an Interview Scheme (previously the Guaranteed Interview Scheme), please tick the relevant box on your application form. If you need any adjustments or support during the recruitment process, please email.

Important to know: You must meet all the essential requirements in the job description. If we receive a high number of applications for a role, we may need to prioritise interviews for disabled applicants who best meet the role criteria.

EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.

Benefits:

• 27 days holiday and bank holidays
• Flexible, hybrid, and remote working options
• Pay progression at 6 months and 2 years
• Company pension
• Excellent training and career development
• Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)
• Discounted gym membership, cycle‑to‑work scheme, and more

How to apply: Click the apply button to create an account and complete your application form.