At a Glance
- Tasks: Inspire and support a diverse team while managing shop operations and driving sales.
- Company: Join Scope, a community-focused charity dedicated to equality for disabled people.
- Benefits: Flexible hours, community engagement, and the chance to make a real difference.
- Other info: Dynamic environment with opportunities for personal growth and community impact.
- Why this job: Be part of a passionate team and help create a fair future for all.
- Qualifications: Retail experience with strong leadership and communication skills.
The predicted salary is between 24000 - 36000 £ per year.
Join Our Community. Are you motivated to inspire and support a team of volunteers? Do you have retail experience and are ready for the next step in your career? If so, this could be the opportunity for you.
The Role
- Permanent, 21 hours a week. Scope's Surbiton shop - 82a Victoria Road, Surbiton, KT6 4NS.
- Please note that successful candidates will be subject to an enhanced DBS check.
- We welcome all applications by 11:59pm GMT on Monday 16 February 2026.
- As Assistant Shop Manager at Scope’s Surbiton shop, you will work alongside the Shop Manager to keep the shop running smoothly each day.
- You will help increase sales, manage shop costs, and support and motivate the team.
- Assist in the management of the shop operations.
- Work with the Shop Manager to support, motivate, and involve a diverse team of paid employees and volunteers.
- Actively promote Scope and its services within the community.
- Support the shop manager to drive sales and effectively manage stock.
- Support our online selling by identifying suitable items and listing on online selling platforms.
- Help the team deliver excellent customer service.
- Deputise for the shop manager in their absence.
About You
- Proven experience in a customer-facing role, with responsibility for supervising or leading a team within retail or other service-based environments.
- Experience working in a target-driven environment, with a focus on achieving sales or performance goals.
- Experience of working in a fast-paced environment.
- A team player with strong work ethic.
- Strong communication and interpersonal skills.
- IT literacy and numeracy skills.
We welcome applications from people with lived experience of disability and from all backgrounds. We also ask you to share how you support Scope’s values and contribute to our goal of creating a fair and equal future for disabled people.
Working in Our Shops
Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope’s mission of achieving equality for disabled people and their families.
Shop Hours
Scope shops are open every day. Some weekend and
Assistant Shop Manager - Surbiton in London employer: SCOPE
As a Senior Retail Store Manager in Windermere, you will be part of a vibrant community-focused organisation that values teamwork and volunteerism. We offer competitive salaries, including a market supplement, and foster a supportive work culture that encourages personal and professional growth, making it an ideal place for those looking to make a meaningful impact in their local area.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager - Surbiton in London
✨Tip Number 1
Get to know the shop and its community! Before your interview, pop into the Surbiton shop and chat with the team. This shows your genuine interest and helps you understand the vibe, which can really set you apart.
✨Tip Number 2
Prepare some examples of how you've motivated a team or driven sales in the past. We love hearing about real experiences, so think of specific situations where you made a difference!
✨Tip Number 3
Show off your passion for Scope’s mission! Research our values and think about how you can contribute to creating a fair and equal future for disabled people. This will resonate well during your discussions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and ready to embrace the digital side of retail.
We think you need these skills to ace Assistant Shop Manager - Surbiton in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how motivated you are to inspire and support a team. Share specific examples of how you've done this in the past.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your retail experience and any leadership roles you've had. We love seeing how your skills align with what we're looking for!
Be Specific:Use concrete examples to demonstrate your skills and experiences. Instead of just saying you have strong communication skills, tell us about a time when you successfully led a team or resolved a customer issue.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SCOPE
✨Know Your Stuff
Before the interview, make sure you understand Scope’s mission and values. Familiarise yourself with their community initiatives and how the shop contributes to these goals. This will show your genuine interest in the role and help you connect your experience to their objectives.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or motivated others. Think about specific situations where you’ve driven sales or improved customer service. This will demonstrate your capability to support the Shop Manager and manage the team effectively.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle certain situations, like managing stock or dealing with a difficult customer. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to maintain a positive environment in a fast-paced setting.
✨Highlight Your Community Engagement
Since the role involves promoting Scope within the community, think of ways you’ve engaged with local initiatives or supported community projects in the past. Share these experiences to illustrate your commitment to making a difference and how you can contribute to the shop's success.
