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- Tasks: Inspire and lead a team of volunteers while managing daily shop operations.
- Company: Join Scope, a charity making a real difference in the community.
- Benefits: Enjoy 35 days annual leave, flexible working, and excellent training opportunities.
- Why this job: Make an impact in retail while supporting disabled people and their families.
- Qualifications: Retail or customer service experience and a passion for teamwork.
- Other info: Dynamic environment with opportunities for creativity and career growth.
The predicted salary is between 19300 - 19200 £ per year.
Starting full-time salary £22,932 a year (£12.60 per hour) Permanent - 35 hours per week Clapham SW11 1PW
Make a real difference to the lives of disabled people. Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail or customer service experience and are looking for the next step in your career? If you answered yes to these then we have the perfect opportunity for you.
The role is permanent, full time, 35 hours a week at Scope's Clapham shop, 34 St John's Road, London SW11 1PW. As Assistant Shop Manager at Scope's Clapham shop, you will be able to use your creativity and flair to flourish in our retail environment. Our retail roles are full of variety, and every day is different! One day you might be generating and processing stock and designing an eye-catching window display. The next day you might be recruiting and training our wonderful volunteers. Every day there will be a different challenge that you’ll find extremely rewarding. You may also deputise and be responsible for running the shop when the shop manager is absent.
We are looking for a great attitude and a willingness to learn.
About you
- Have proven experience in a retail or customer service environment.
- Be passionate about retail.
- Be a dedicated team player and have the ability to motivate and lead the shop team and volunteers.
- Have a strong customer focus.
- Have solid IT skills.
- Have good attention to detail and a creative eye for shop displays.
Please make sure you explain in your application, with examples, how you can meet these important skills. We ask you to show an appreciation of Scope’s values and our ambition of creating equal futures with disabled people.
About working in our shops
Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. Focusing on sustainable fashion, engaging with local communities and leading our volunteers to deliver a great colleague and customer experience, we raise much needed funds to deliver Everyday Equality for disabled people and their families.
Shop hours
It’s important for you to know that Scope Charity Shops are open every day. So, some weekend and Bank Holiday cover is needed. Our full-time hours are 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.
Our values - pioneering, courageous, connected, open, fair. By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve. Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. Some applicants might need adjustments during the application process. If you require adjustments through your journey with us, please email us via our website. You can find out more about interview adjustments on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
- 35 days annual leave
- flexible working (where we can)
- company pension
- excellent training and career development
- strong colleague networks across disability, LGBTQ, race equality, carers, women and young colleagues
- Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.
Please note that successful candidates will be subject to an enhanced DBS check.
How to apply
Please visit our website through the apply button and apply online. We welcome all applications by 11:59pm GMT on 7th January 2026.
Assistant Shop Manager in London employer: SCOPE
Contact Detail:
SCOPE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager in London
✨Tip Number 1
Get to know the shop and its community! Before your interview, pop into the Clapham shop, chat with the team, and understand what makes it tick. This shows you’re genuinely interested and helps you connect your experience to their needs.
✨Tip Number 2
Show off your creativity! Think about how you can bring fresh ideas for window displays or volunteer engagement. Prepare a few examples of your past successes in retail or customer service that highlight your flair and problem-solving skills.
✨Tip Number 3
Be ready to talk teamwork! Scope values collaboration, so come armed with stories about how you’ve motivated teams or worked with volunteers. Highlight your ability to inspire others and create a positive environment.
✨Tip Number 4
Don’t forget to express your passion for retail and community work! Make sure to convey why you want to be part of Scope and how you align with their mission. This will help you stand out as a candidate who truly cares.
We think you need these skills to ace Assistant Shop Manager in London
Some tips for your application 🫡
Show Your Passion for Retail: Make sure to express your enthusiasm for retail in your application. We want to see how your passion can contribute to our shop's success and the community we serve.
Highlight Relevant Experience: Don’t forget to include examples from your previous retail or customer service roles. We love seeing how your past experiences can help you thrive as our Assistant Shop Manager.
Be Creative with Your Application: Since creativity is key in this role, feel free to showcase your flair in your application. Whether it’s through your writing style or how you present your experiences, let your personality shine!
Apply Through Our Website: Remember, the best way to apply is through our website. It’s super easy and ensures your application gets to us directly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at SCOPE
✨Know Your Stuff
Before the interview, make sure you understand Scope's mission and values. Familiarise yourself with their commitment to creating equal futures for disabled people. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Experience
Prepare specific examples from your retail or customer service experience that highlight your ability to lead a team and motivate volunteers. Think about times when you’ve successfully managed stock or created eye-catching displays, as these are key aspects of the Assistant Shop Manager role.
✨Demonstrate Your Creativity
Since creativity is important for this position, come prepared with ideas for window displays or shop layouts. You could even sketch out a few concepts to share during the interview. This will not only showcase your creative flair but also your proactive approach.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, volunteer training processes, or how they measure success in the shop. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
