At a Glance
- Tasks: Support helpline customers with high-quality responses and promote equality and inclusion.
- Company: Scope, a leading organisation dedicated to disability support.
- Benefits: £25,563.66 salary, 27 days holiday, pay progression, and excellent training.
- Other info: Flexible hybrid working with weekly office attendance in Leeds.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Strong communication skills and a passion for promoting equality.
The predicted salary is between 25563 - 25563 £ per year.
Scope is seeking a Helpline Adviser to join their Services team in Leeds. The successful candidate will provide support to helpline customers, ensuring high-quality responses to enquiries and promoting equality and inclusion.
This permanent role allows for hybrid working, with a requirement for weekly attendance at the Leeds office. The position offers a full-time salary of £25,563.66 and benefits including 27 days holiday, pay progression, and excellent training opportunities.
Disability Helpline Adviser — Remote & Hybrid in Leeds employer: Scope
Scope is an exceptional employer that prioritises equality and inclusion, offering a supportive work environment for its employees. With the flexibility of hybrid working and a commitment to professional development through excellent training opportunities, employees can thrive both personally and professionally. The generous benefits package, including 27 days of holiday and pay progression, further enhances the rewarding experience of working in Leeds.
StudySmarter Expert Advice🤫
We think this is how you could land Disability Helpline Adviser — Remote & Hybrid in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Scope on LinkedIn. A friendly chat can give us insider info about the role and help us stand out in the application process.
✨Tip Number 2
Prepare for the interview by practising common questions related to helpline support and equality. We can even role-play with a friend to boost our confidence and refine our responses.
✨Tip Number 3
Showcase our passion for inclusion and equality during interviews. Share personal experiences or insights that highlight our commitment to these values, as they’re key to the role at Scope.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team at Scope.
We think you need these skills to ace Disability Helpline Adviser — Remote & Hybrid in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Disability Helpline Adviser. We want to see how you can contribute to promoting equality and inclusion!
Showcase Your Communication Skills:As a helpline adviser, clear communication is key. Use your written application to demonstrate your ability to convey information effectively and empathetically. We love seeing candidates who can connect with others through their writing!
Highlight Relevant Experience:If you've got experience in customer support or working with diverse communities, make sure to mention it! We’re looking for individuals who can provide high-quality responses to enquiries, so let us know what you've done in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. We can’t wait to hear from you!
How to prepare for a job interview at Scope
✨Know Your Stuff
Make sure you understand the role of a Disability Helpline Adviser. Familiarise yourself with the key responsibilities, such as providing support and ensuring high-quality responses. Research Scope's mission and values to show that you're genuinely interested in promoting equality and inclusion.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is crucial for a helpline adviser role. Make sure to listen carefully to the questions asked and respond thoughtfully. You can even paraphrase the question back to the interviewer to show you’re engaged and understand their concerns.
✨Show Empathy and Understanding
As a helpline adviser, you'll be dealing with sensitive issues. Prepare examples from your past experiences where you've shown empathy and understanding. This will help you convey your ability to connect with customers and provide the support they need.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities and how the team promotes equality and inclusion within the workplace. This shows your enthusiasm for the role and your commitment to the values of the organisation.
